Junior IT Facilities

As Junior IT Facilities / Helpdesk Level 2 Engineer, you will join the infrastructure operations team supporting the IT environments of the European Parliament in Strasbourg.

You will participate in the daily operations of IT rooms and provide Level 2 operational support activities, ensuring operational continuity and efficient incident resolution.

Your responsibilities will include:

IT Facilities Activities

• Support day-to-day operations within Data Centers and IT rooms
• Assist with hardware installation, cabling and equipment moves
• Follow asset lifecycle processes (installation, relocation, decommissioning)
• Maintain asset inventory and CMDB information
• Participate in rack organization and cabling management
• Support capacity monitoring (rack space, power and cooling)
• Ensure documentation is updated (procedures, inventories, rack layouts)

Helpdesk Level 2 / Operations Activities

• Handle and resolve Level 2 incidents and service requests
• Perform first analysis, troubleshooting and escalation of infrastructure incidents
• Monitor operational alerts and follow-up on incidents impacting production services
• Support daily operations related to Windows infrastructure, DNS and Active Directory environments
• Participate in incident management, troubleshooting and PIR activities
• Coordinate with infrastructure and support teams during operational incidents
• Follow operational procedures, change management and escalation processes
• Participate in service monitoring, reporting and operational follow-up
• Contribute to service continuity and platform stability within the European Parliament environment

Profile

• Junior profile with first experience or internship in IT support, infrastructure or facilities
• Good motivation to learn infrastructure and operational activities
• Organized and rigorous mindset
• Customer-oriented and good communication skills
• Ability to work in operational and sometimes stressful environments
• Autonomous and proactive attitude
• Willingness to work in an international and operational environment

Technical Skills

Nice to have knowledge or interest in:

• Windows Server environments
• Active Directory and DNS fundamentals
• IT monitoring and supervision tools
• Ticketing and incident management tools (ServiceNow is a plus)
• Basic networking knowledge
• Structured cabling and hardware handling
• CMDB / asset inventory management
• Operational support processes and troubleshooting methodologies
• Infrastructure environments (Data Center, virtualization or enterprise IT operations)

Languages

• French: mandatory
• English: good knowledge 

Additional Information

• Full onsite presence in Strasbourg
• European Parliament environment
• International and multicultural context

Why Cronos Group?

We'll propose you:

• An attractive salary package
• A good work-life balance environment
• The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
• The opportunity to develop your skills thanks to tailor-made training courses according to your needs
• A good job in a friendly place

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!