Junior IT Facilities

As Junior IT Facilities / Helpdesk Level 2 Engineer, you will join the infrastructure operations team supporting the IT environments of the European Parliament in Strasbourg.

You will participate in the daily operations of IT rooms and provide Level 2 operational support activities, ensuring operational continuity and efficient incident resolution.

Your responsibilities will include:

IT Facilities Activities

Support day-to-day operations within Data Centers and IT rooms

Assist with hardware installation, cabling and equipment moves

Follow asset lifecycle processes (installation, relocation, decommissioning)

Maintain asset inventory and CMDB information

Participate in rack organization and cabling management

Support capacity monitoring (rack space, power and cooling)

Ensure documentation is updated (procedures, inventories, rack layouts)

Helpdesk Level 2 / Operations Activities

Handle and resolve Level 2 incidents and service requests

Perform first analysis, troubleshooting and escalation of infrastructure incidents

Monitor operational alerts and follow-up on incidents impacting production services

Support daily operations related to Windows infrastructure, DNS and Active Directory environments

Participate in incident management, troubleshooting and PIR activities

Coordinate with infrastructure and support teams during operational incidents

Follow operational procedures, change management and escalation processes

Participate in service monitoring, reporting and operational follow-up

Contribute to service continuity and platform stability within the European Parliament environment

Profile

Junior profile with first experience or internship in IT support, infrastructure or facilities

Good motivation to learn infrastructure and opera