Junior Customer Support Specialist

Technis is an innovative technology company specializing in smart sensor data and advanced analytics to optimize building performance.

In a context of growth and structuring of our Customer activities, we are looking for a Customer Support Specialist to strengthen the team and take on key responsibilities at the interface between Support and Product.

This role plays a central part in the customer experience, the quality of service delivered, and the feedback loop with internal teams.

The position is based in Paris or Sophia Antipolis, in friendly and welcoming offices!

Tasks

Key Responsibilities

SUPPORT

Handle Level 1 support through Hub

Spot and Aircall

Ensure proper follow-up and resolution of customer requests

Manage technical escalations in coordination with technical and operational teams

Proactive management of disconnection alerts for our installations

Ensure a smooth, professional, and consistent customer experience

PRODUCT

Collect and structure customer feedback for the Product team

Contribute to the transition to our new platform for customers (support, feedback, adoption)

Requirements

Skills & Experience

0-2 years of experience in Customer Operations, Support, Customer Success, or a similar role

First experience in a tech / data environment is a plus

Strong interest in technical and product-related topics

Comfortable working with digital tools (CRM, ticketing systems, Slack)

Languages

Fluent French required (spoken and written)

Fluent English required (spoken and written)

Fluent German required (spoken and written)

Soft Skills

Excellent customer service mindset

Strong communication skills (internal & external)

Analytical and solution-oriented approach

Autonomous, reliable, and responsible

Enjoys cross-functional collaboration and continuous improveme