Junior Application Support & Proactive User Help

UNESCO is seeking an Applications Support and Proactive User Assistance Consultant to provide first-line support for Core Planner and Core Manager from Paris. The role focuses on access, navigation, and how-to questions, with escalation to Level 2/3 as needed, while contributing to proactive support and AI-readiness initiatives for 2027.

The contract is 6 months for external candidates. The incumbent will support critical cycles (C/5, EX/4) and work within the UNESCO DBS framework on a Service