Jira Support-Developer

Tasks

JIRA Support-Developer

Location:Paris, France (Hybrid)

Project Start Date

12months+ contract with possible extension

Objective

Provide operational and enhancement support for the Atlassian ecosystem (Jira, Confluence, Jira Service Management) to ensure platform stability, scalability, and alignment with business and IT processes.

Activities

• Administer and support Jira, Confluence, and Jira Service Management platforms
• Design and maintain workflows, schemes, permissions, and configurations
• Implement and maintain automation to reduce manual effort
• Support incident, request, agile, and portfolio use cases
• Build and maintain dashboards and reports for operational and management needs
• Manage integrations with external tools (e.g., CI/CD, ITSM, reporting tools)
• Ensure platform governance, documentation, and best practices
• Provide L2/L3 support and collaborate with vendors and internal teams
• Support Tech Operating Model, enabling transitions, migrations and support audit activities

Key Deliverables

• Configured and optimized Jira and Confluence environments
• Well documented workflows, templates, and standards
• Automated rules and reduced manual operations
• Dashboards and reports supporting decision‑making
• Knowledge base and operational runbooks
• Purpose of the needs within the project:

The resource will support ongoing operations, configuration, and evolution of Atlassian tools, enabling teams to effectively manage demand, delivery, service operations, and documentation while enforcing governance and best practices.

Requirements

Background & expected experiences

• 7+ years of hands‑on experience with Atlassian tools
• Experience supporting enterprise scale Jira and Confluence environments
• Strong understanding of Agile, ITSM, and delivery processes
• Experience working with global, distributed teams