Jira Support-Developer

Tasks

JIRA Support-Developer

Location:Paris, France (Hybrid)

Project Start Date

12months+ contract with possible extension

Objective :

Provide operational and enhancement support for the Atlassian ecosystem (Jira, Confluence, Jira Service Management) to ensure platform stability, scalability, and alignment with business and IT processes.

Activities:

Administer and support Jira, Confluence, and Jira Service Management platforms

Design and maintain workflows, schemes, permissions, and configurations

Implement and maintain automation to reduce manual effort

Support incident, request, agile, and portfolio use cases

Build and maintain dashboards and reports for operational and management needs

Manage integrations with external tools (e.g., CI/CD, ITSM, reporting tools)

Ensure platform governance, documentation, and best practices

Provide L2/L3 support and collaborate with vendors and internal teams

Support Tech Operating Model, enabling transitions, migrations and support audit activities

Key deliverables:

Configured and optimized Jira and Confluence environments

Well documented workflows, templates, and standards

Automated rules and reduced manual operations

Dashboards and reports supporting decision‑making

Knowledge base and operational runbooks

Purpose of the needs within the project:

The resource will support ongoing operations, configuration, and evolution of Atlassian tools, enabling teams to effectively manage demand, delivery, service operations, and documentation while enforcing governance and best practices.

Requirements

Background & expected experiences :

7+ years of hands-on experience with Atlassian tools

Experience supporting enterpris