IT Technician

About the Job

AtExcelya , we don't just work—weExcelyate . Across 24 countries, 900+ passionate professionals are shaping the future of healthcare with one bold ambition: to become Europe's leading mid-size CRO, offering thebest employee experience .

As a Technical Support & Security Specialist, you will provide frontline support to our users while contributing to the monitoring and protection of our global IT environment. You will ensure that employees have reliable, secure, and well‑functioning IT systems, and you will actively participate in detecting, investigating, and responding to security incidents.

Responsabilities

• Act as the primary point of contact for IT incidents and service requests for users in Greece.
• Troubleshoot and resolve issues related to hardware, software, operating systems, accounts, and networks .
• Install, configure, and maintain computers, peripherals, and workplace applications .
• Manage the deployment, updates, and troubleshooting of network equipment .
• Handle onboarding and offboarding processes , including granting and revoking access rights.
• Maintain an accurate and up‑to‑date asset inventory (workstations, equipment, licenses).
• Monitor and analyze security logs , alerts, and suspicious behaviors.
• Investigate and remediate malware, phishing attempts, and intrusion alerts .
• Use tools such as SIEM, IDS/IPS, and monitoring platforms to detect vulnerabilities and abnormal activity.
• Contribute to the implementation and enforcement of security controls and company security policies.

Required skills

Troubleshooting, SIEM

Required languages

Greek, English