IT Technical Delivery Coordinator

Department: 14035 Enterprise Corporate - Wake/GA Field Services

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule: Monday - Friday 8am -5pm, Hybrid in the Wake market

Pay Range: $35.50 - $53.25

Responsibilities

• Client Engagement: Cultivating effective relationships with customers, partners, and teammates using clear and timely communications. Facilitating conversations to understand business needs and establishing positive working relationships.
• Managing client expectations, assisting with budgeting, deployment resource planning, and deployment timeline estimation.
• Business Analysis: Propose solutions that comply with IT policies and standards. For any exceptions, initiate the non-standard request approval process and collaborate with Solution Architects as necessary. Converting business requirements into IT standards aligned with the existing Enterprise Technology portfolio.
• Coordinating: Facilitate meetings within IT and operational leadership to develop and manage budgets following the basic contracting terms/structure for technology purchases and support. Develop and execute action plans based on project planning principles and requirements, including documentation of phases and status reports. Take ownership of tasks and oversee the complete deployment process for all hardware and software procurement, delivery, and implementation. Monitor, manage, and ensure timely resolution of all deployment issues.
• Process Development: Create process maps and provide content expertise for decision support documents, such as workflow diagrams. Document process improvement ideas and facilitate discussion among teammates. Develop user training materials or procedures for End User device use cases. Assist with the management of programs and portfolios.
• Teamwork: Act as a professional and positive representative, fostering and exhibiting collaborative behavior with the team and others.

Qualifications

• Education: Bachelor's Degree (or equivalent experience) in Information Technology or related field
• Experience: Typically requires at least 3 years of experience in a technical field services role, and/or experience managing field-based project implementations.
• Knowledge, Skills & Abilities:
  • Excellent communication skills, with the ability to clearly communicate vision, mission, and goals to both business and IT audiences. Ability to work independently or within a team environment.
  • Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.
  • Strong organizational and analytical skills.
  • Ability to gather, organize and present data.
  • Demonstrated experience managing multiple concurrent technical projects.
  • Commitment to customer service.
  • Ability to perform job functions in a geographically dispersed area, meeting user needs and partnering with team members at multiple remote locations.
  • Ability to work with a minimal amount of supervision.
• Licensure/Certification: None

Physical Requirements and Working Conditions

• This position requires travel; therefore, may be exposed to road and weather hazards.
• Expect to work onsite at an Advocate Health Facility (as needed).
• Operates all equipment necessary to perform the job.
• Potential for occasional exposure to patient care areas; must wear protective clothing as necessary.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.