IT Support Technician

Alice & Bob is developing the first universal, fault‑tolerant quantum computer to solve the world’s hardest problems.

The quantum computer we envision is based on a new kind of superconducting qubit: the Schrödinger cat qubit. In comparison to other superconducting platforms, cat qubits have the astonishing ability to implement quantum error correction autonomously!

Responsibilities

• Handle general IT ticketing and problem escalation.
• Support and manage IT onboarding and offboarding of employees: prepare, install the workstations (through automation), access rights, inventory, and return of equipment.
• Manage setup of computers and videoconferencing equipment, and basic setup of other IT equipment such as servers or network hardware.
• Provide local support to users on their computers (Windows, MacOS, Linux) and the IT infrastructure.
• Troubleshoot, diagnose and intervene on IT software and hardware issues.
• Handle the security and conformity of our devices included in our mobile device management servers (Windows, macOS, Linux).
• Manage the inventory of all IT assets (computers, accessories, monitors, printers, videoconferencing, audio/video, networking, phones ….) and licenses.
• Manage IT software licenses, accounts and access rights (User directory, office suite, messaging, knowledge base, password manager, VPN… ).
• Manage IT devices and software lifecycles (procurement, assignment, audit, repair, shipping, re-use, renewal, end‑of‑life).
• Follow cases with support vendors.
• Create, maintain, and update the IT knowledge base with up‑to‑date and accurate procedures/working instructions.
• Identify ways to improve, and automate IT processes and develop the needed toolset.
• Manage IT‑related matters during office changes.

Requirements

• 3+ years experience in IT Technical Support.
• Ability to work with Windows, macOS, and Linux devices.
• Excellent problem‑solving ability.
• Excellent written and verbal communication skills. (Communicate clearly and efficiently with your stakeholders).
• Fluent in French & English.

Benefits

• Our success is your success: own it with our BSPCE plan
• Direct IP Compensation: Earn substantial bonuses for driving the core patents that define our quantum architecture.
• Flexible remote policy, up to 40 % a month.
• Parental Plan: including additional benefits such as crèche support or additional days‑off to take care of under 12 years old children.
• Subsidized membership with Urban Sports Club
• Mental health support with moka.care
• 25‑day vacation policy (as per French law) + RTT.
• Half of transportation cost coverage (as per French law), or yearly allowance for the die‑hard bicycle users.
• Competitive health coverage with Alan.
• Meal vouchers with Swile, as well as access to a fully equipped and regularly stocked kitchen.
• French language courses covered by the company for those interested.

Research shows that women might feel hesitant to apply for this job if they don't match 100% of the job requirements listed. This list is a guide, and we'd love to receive your application even if you think you're only a partial match. We are looking to build teams that innovate, not just tick boxes on a job spec.