IT Support Technician

Requirements

• 3+ years experience in IT Technical Support
• Ability to work with Windows, macOS, and Linux devices
• Excellent problem-solving ability
• Excellent written and verbal communication skills. (Communicate clearly and efficiently with your stakeholders)
• Fluent in French & English
• Research shows that women might feel hesitant to apply for this job if they don't match 100% of the job requirements listed. This list is a guide, and we'd love to receive your application even if you think you're only a partial match. We are looking to build teams that innovate, not just tick boxes on a job spec

What the job involves

• We are looking for an IT technician for level 1 and 2 IT support to ensure a high level and reactive support to our employees in a fast-growing environment
• You will be part of our IT team of 6 under the responsibility of the IT Manager
• You will help Alice & Bob employees work with our IT systems making sure they get a great user experience
• You will be the owner of the employee's IT experience and will always care about lending Alice & Bob’s employees a hand when they encounter IT issues
• Handle general IT ticketing and problem escalation
• Support and manage IT onboarding and offboarding of employees: prepare, install the workstations (through automation), access rights, inventory, and return of equipment
• Manage setup of computers and videoconferencing equipment, and basic setup of other IT equipment such as servers or network hardware
• Provide local support to users on their computers (Windows, MacOS, Linux) and the IT infrastructure
• Troubleshoot, diagnose and intervene on IT software and hardware issues
• Handle the security and conformity of our devices included in our mobile device management servers (Windows, macOS, Linux)
• Manage the inventory of all IT assets (computers, accessories, monitors, printers, videoconferencing, audio/video, networking, phones ….) and licenses
• Manage IT software licenses, accounts and access rights (User directory, office suite, messaging, knowledge base, password manager, VPN… )
• Manage IT devices and software lifecycles (procurement, assignment, audit, repair, shipping, re-use, renewal, end-of-life)
• Follow cases with support vendors
• Create, maintain, and update the IT knowledge base with up-to-date and accurate procedures/working instructions
• Identify ways to improve, and automate IT processes and develop the needed toolset
• Manage IT-related matters during office changes
• You will join of one of the most innovative startups in France at an early stage, to be part of a passionate and friendly team on its mission to build the first universal quantum computer!
• We love to share and learn from one another, so you will be certain to innovate, develop new ideas, and have the space to grow