IT Support

ABOUT THE ROLE

The IT Support – France role is responsible for providing technical support to end users through ServiceNow, both remotely and on-site, ensuring the smooth operation of IT equipment, systems, and infrastructure. This position covers incident management, retail and POS support, user access administration, and the deployment of IT infrastructure for new store openings across France. CDI à pourvoir à partir du 13 juillet 2026.

WHAT YOU’LL DO

• Provide technical support to end users via phone, email, and ServiceNow.
• Identify, troubleshoot, and resolve reported technical issues, ensuring ownership through to full resolution.
• Create, track, and prioritize incident tickets while meeting service level expectations and escalating complex issues when required.
• Administer user accounts and provide access management support across France.
• Install, configure, and maintain computer hardware, software, laptops, and mobile devices.
• Prepare, configure, and deploy Point-of-Sale (POS) workstations and store servers.
• Perform quality assurance checks prior to shipment to ensure infrastructure readiness and compliance before deployment.
• Manage IT asset inventory, including equipment tracking, serial number management, shipping and receiving, asset database maintenance, and hardware lifecycle management.
• Provide functional and technical support for the Aptos Retail POS system.
• Install and configure Aptos clients and associated peripherals, including barcode scanners, receipt and label printers, and cash drawers.
• Support payment terminals by handling configuration, troubleshooting, connectivity issues, and device pairing.
• Support new store openings across France by preparing and validating the IT environment prior to launch.
• Install and configure on-site network and IT infrastructure, including Meraki MX, MS, and MR devices, as well as basic WAN, LAN, and VLAN configurations.
• Oversee the deployment of preconfigured servers, POS systems, and payment terminals.
• Provide on-site technical support during store construction, installation, and go-live phases.

WHAT YOU’LL BRING

• Ability to work independently while collaborating effectively within a team environment.
• Strong learning agility and ability to adapt quickly to changing priorities.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong customer service mindset with excellent troubleshooting and end-user support skills.
• Excellent communication skills and a high level of professionalism.
• Flexibility to provide occasional weekend support when required.
• Minimum of 3 years' experience in technical support and end-user assistance.
• Strong experience installing, configuring, and troubleshooting hardware, software, laptops, and mobile devices.
• Good understanding of network environments and IT infrastructure.
• Proven experience supporting Point-of-Sale (POS) systems, preferably within a retail environment.
• Strong knowledge of Windows environments (Windows 10, Windows Server 2016/2019), Microsoft 365, and email client applications.
• Experience with Active Directory administration, Macintosh environments, and SQL fundamentals is a plus.
• Fluency in both French and English is required; additional languages are an advantage.
• Valid driver's license required.

We ensure that our people processes are fair, transparent and promote equality of opportunity for all employees and job applicants. Reasonable accommodations may be made to enable individuals with disabilities or health conditions, who are otherwise qualified for the job position, to perform the essential functions as detailed above.