IT Operations Specialist (alternance)

Overview

Would you like to be part of an international, dynamic environment with a direct impact on the lives of cancer and rare disease patients worldwide? Use your technical and organizational skills to help us fulfill our mission of democratizing data-driven medicine. Join our IT Services team as an IT Operations Specialist – Apprenticeship at our office in Bidart at the Izarbel Technopole.

Responsibilities

• Reporting to the IT Services Manager, contribute to various IT projects, including the project focused on optimizing and automating the internal support service desk portal to Jira Cloud.
• Monitor the internal helpdesk, respond to employee IT requests, triage and categorize requests.
• Configure role-based access control (RBAC), user accounts and access permissions.
• Contribute regularly to Information Security & Network Operations.
• MDM (JAMF/Intune) configuration and asset automation.
• Systems administration (Azure Cloud) and automation, including scripting innovative solutions; support architects in making informed decisions to keep the company\'s IT infrastructure competitive and aligned with industry advancements.
• Non-exhaustive list of tasks.

What you will learn

• Master Jira by Atlassian (bug/issue tracking & agile project management/ITSM).
• System Integration & Administration.
• AI Tools.
• Customer relationship building.

Requirements

• Bachelor\'s degree in computer science (or equivalent).
• Experience in System Administration desirable.
• PowerShell, Bash/Shell, Python scripting desirable.
• Knowledge of Microsoft 365 & Apple environments.
• Analytical & problem-solving skills.
• Effective communication skills for interaction with diverse stakeholders across multiple departments.
• Fluent in English mandatory; French is a plus.

Benefits

Location: Bidart, FranceStart: September 2026 until September 2028Contract type: Apprenticeship contract (2 years)