Internship - Technical Support

Descriptif du poste

Join us for an Internship as a Technical Support Engineer .

Join us and take on the challenge of AI in Medical Imaging!

Together!

Mission

As a Technical Support Engineer, you will be the first point of contact for our clients experiencing technical issues. You will troubleshoot, diagnose, and resolve technical problems while providing exceptional customer service. Your expertise will ensure that our clients can effectively use our products and services.

As a main point of contact for our customers, you will be an important source of information for the R&D, Data Science, Product and Customer Success teams.

Responsibilities

• Set up and provide customer support for the effective operation of software medical applications.
• Troubleshoot and diagnose technical issues to provide quick and efficient solutions.
• Conduct proactive monitoring of client systems to identify and address potential issues before they identify.
• Manage and facilitate installed base upgrades, ensuring smooth transitions and minimal disruption to client operations.
• Collaborate with multiple teams to escalation and resolve complex problems.
• Create and maintain technical documentation and FAQs internally and for customers.
• Raise customer feedbacks and propose evolutions for new releases of our products and our partner's products.
• Follow Quality Management System procedures and guidances.