Inside Sales Manager

The ISR Manager France is responsible for leading, structuring, and developing a unified Inside Sales organization covering Distribution, Export, and France Sales activities. This role consolidates three existing ISR teams into one strong, resilient and high-performing team, ensuring operational excellence, scalability, and readiness to support Radiall’s ambitious growth trajectory.

The ISR Manager France will report directly to EMEA Sales Management and will act as the single point of accountability for all ISR-related topics in France. By professionalizing team management and optimizing processes, this role enables the Heads of Sales (Distribution, Export, France) to focus fully on strategic sales growth and customer development.

Key Responsibilities

1. Team Leadership and Organization

• Lead, motivate, and develop a consolidated ISR team covering Distribution, Export, and France Sales
• Foster a strong team spirit and common identity across previously separate departments
• Define clear roles, responsibilities, and interfaces within the ISR organization
• Conduct performance management, coaching, development plans, and regular feedback sessions
• Ensure talent development, succession planning, and team resilience

2. Process Review & Continuous Improvement

• Review, harmonize, and optimize ISR processes across all sales channels
• Identify and implement efficiency gains, automation opportunities, and best practices
• Ensure consistency in RFQ handling, order entry, order confirmation, and customer communication
• Drive continuous improvement initiatives aligned with Radiall standards and tools
• Develop and implement AI based process to gain efficiency and build a culture of technology openness and application

3. Operational Excellence & Risk Management

• Organize and maintain backup rules to ensure continuity during absences or peak workload
• Define and manage clear escalation paths for commercial, operational, and customer issues between sales and Business Units
• Act as first-level escalation point for ISR-related matters
• Monitor workload, capacity planning, and service levels
• Prepare and successfully execute Audits and support the process documentation process

4. Coordination with Sales & Cross-Functional Teams

• Act as the main ISR interface for Heads of Sales (Distribution, Export, France)
• Ensure smooth collaboration with Field Sales, KAMs, Marketing, SCM, Finance, and Operations
• Support sales teams by ensuring reliable execution of commercial commitments
• Participate in alignment meetings to anticipate growth, volume changes, and organizational needs
• Coordinating and improving the pricing process and ensuring profitability of sales

5. Performance Monitoring & Reporting

• Define, monitor, and report key ISR KPIs (order capture rate, responsiveness, accuracy, backlog, etc.)
• Prepare regular performance dashboards and management reporting
• Bachelor’s degree required (Business, International Trade, Sales, or equivalent)
• Minimum 5–8 years of experience in Inside Sales, Sales Operations, or Proven experience in team management within a complex, multi-channel sales environment
• Experience in industrial, B2B, or international sales organizations preferred
• Fluent French and English

Core Skills

• Strong leadership and people management capabilities
• Process-oriented mindset with a focus on efficiency and scalability
• Excellent organizational and prioritization skills
• Ability to manage change and bring teams together
• Strong communication and stakeholder management skills

Knowledge

• CRM tools
• Sales operations and customer service best practices
• Teamwork and collaboration
• Personal effectiveness and prioritization