Ingénieur principal – Solutions de support client H/F / Customer Support Solutions Lead Engineer GPG

Overview

The Grid Automation Customer Support Center of Excellence (CoE) is responsible for the overall after‑sales support process and function at GA level and the global center of excellence team at PL level, to develop best practices on customer support and lead product lines to achieve strategic objectives defined for GA business. The Customer Support Solutions Lead Engineer provides support to GA regional units to design, promote, and execute a differentiated offer and solve after‑sales issues for all GA solutions portfolio in Transmission, Distribution, and Industry segments.

Responsibilities

• Design solutions for substation control, protection, and monitoring for innovative projects, identifying conformity of standard solutions and customizing GA GPG products.
• Build and promote demonstrators (Proof of Concept) for qualification and customer projects using GPG software.
• Differentiate the GA offer to provide the most attractive solution in terms of total cost of ownership, flexibility, performance, and lifecycle management.
• Define engineering strategy for system architecture, interfaces with primary equipment, communication with IEDs and SCADA, and physical and logical communication network design.
• Audit basic and detailed project designs from regional teams on critical projects, reviewing architectures, databases and validation plans.
• Coach and develop regional teams to deliver innovative projects that meet customer expectations.
• Conduct site investigations and lead task forces on strategic projects.

Qualifications / Requirements

• Bachelor’s degree in Electrical Engineering or equivalent knowledge/experience.
• Very strong experience leading technical project execution in grid automation portfolios.
• Good knowledge of Power System and Substation Control & Protection applications for Transmission, Generation, and Industry segments.
• Excellent written and oral communication and interpersonal skills in English, customer focused.
• Strong experience with computer technology, protection and control system design, validation, commissioning, cybersecurity, and communication protocols such as IEC61850, IEC103, Modbus, DNP3.0, TCP/IP, Ethernet.
• Strong analytical skills, ability to identify and explain critical issues.
• Ability to handle multiple projects simultaneously under stringent time constraints, with discretion and independent judgment.
• Knowledge of product quality metrics, MTBF, FMEA/HAZOP, cybersecurity, and functional safety.
• Willingness and ability to travel up to 25% of the time.
• English (written and spoken) mandatory.

Nice to Have

• Proven mentoring and coaching abilities, demonstrated motivation and inspiration of others.
• Strategic awareness combined with tactical implementation capability.
• Six sigma/lean experience.

Benefits

Relocation assistance is provided. Travel up to 25% of the time.