Ingénieur principal – Solutions de support client H/F / Customer Support Solutions Lead Engineer GPG

Job Description Summary

L’Ingénieur Centre d’Excellence Ingénierie (COE) est responsable du processus et de la fonction globale de support après‑vente au niveau GA et de l’équipe du centre d’excellence mondial au niveau PL, pour développer les meilleures pratiques en matière de support client et diriger les lignes de produits pour atteindre les objectifs stratégiques définis pour l’activité GA.

The Grid Automation Customer Support Center of Excellence (CoE) is responsible for the overall after sales support process and function at GA level and the global center of excellence team at PL level, to develop best practices on Customer Support, and lead the Product Lines to achieve strategic objectives defined for GA business.

Responsibilities

• Design solutions for Substation control, protection and monitoring for innovative projects; identify conformity of standard solutions with customer requirements and possible specific developments and customization of SA GPG product.
• Design demonstrators (Proof of Concept) for qualification purpose, promotion, or within the execution of customer projects using GPG software.
• Differentiated GA offer and bring the most attractive offering to customer needs in terms of total cost of ownership, flexibility (adaptability to electrical network operations and maintenance), performances, and life cycle management.
• Define engineering strategy for the design of the system architecture regarding interfaces with primary equipment, communication with IEDs and SCADA, arrangement and setting of the physical and logical communication network, redundancies of all critical features, optimization of system functions for protection, control, maintenance, data modeling.
• Audit project basic and detailed design from regional teams on critical projects at global or regional level, audit of architectures, databases, validation plans, and more.
• Coaching and expertise development of regional teams so that they can deliver innovative projects fitting with customer expectations.
• Site investigations and lead of taskforces on strategic projects.
• Cover the complete GA PAC PGP portfolio of products and solutions:
  • Distributed and digital control system GPG, including HMI, ethernet switches, RTU platforms iBox, D20, D25, D400, G500…
  • Engineering and maintenance tools, Cyber Security solutions and services.
  • Applications of electrical network management.

Reporting

Solutions L3 support Leader

Qualifications

• Bachelor’s degree from an accredited university or college and/or equivalent knowledge/experience in Electrical Engineering.
• Very strong experience of leading technical project execution in grid automation portfolios.
• Good knowledge of Power System and Substation Control & Protection Applications for Transmission, Generation, and Industry segments.
• Excellent written/oral communication and interpersonal skills in English, customer focused.
• Strong experience with computer technology, protection and control system design, validation, commissioning, cyber security, communication protocols as IEC61850, IEC 103, Modbus, DNP3.0, TCP/IP, Ethernet.
• Strong analytical skills with ability to identify and explain critical issues.
• Must be able to handle multiple projects simultaneously within stringent time constraints, requires discretion and independent judgment, and ability to maintain a good working relationship with all co‑workers, stakeholders, and clients.
• Familiarity with product quality metrics, MTBF, FMEA/HAZOP, cybersecurity, and functional safety.
• Willingness and ability to travel 25% of the time. English (written/spoken) mandatory for the position.

Nice to Have

• Proven mentoring and coaching abilities, demonstrated ability to motivate & inspire others.
• Demonstrated strategic awareness combined with tactical implementation capability.
• Six sigma/lean.

Additional Information

Relocation Assistance Provided: No