Information Technology Project Manager

ICT Project Manager – Job Description

Key Responsibilities:

• Project Feasibility:

Collaborate with sales and presales teams to analyze customer needs and validate the technical and financial feasibility of proposed solutions.

Allocate resources to customer orders during the service delivery stage and maintain updated project trace files.

• Project Launch:

Organize project kick-off meetings involving sales, technical teams, and external partners.

Present project objectives, proposed solutions, timelines, and risk assessments to stakeholders.

• Project Management:

Lead project planning, execution, and delivery to meet customer requirements.

Coordinate internal (e.g., Network teams, regional project managers) and external resources (local or remote partners).

Ensure timely communication with clients on project progress and resolve escalations effectively.

Manage transitions between project phases, ensuring accurate documentation for NOC and operational teams.

• Commissioning & Maintenance:

Oversee equipment configuration, supplier coordination, and customer site installations.

Support customers during migrations and provide technical guidance to ensure smooth operations.

Handle troubleshooting, resolve technical issues within contractual SLAs, and maintain high customer satisfaction.

• Presales & Support:

Assist with ICT tender processes, evaluate technical solutions, and provide expert advice to support sales.

Collaborate with network engineers on-site or remotely as needed and contribute to after-sales service.

Process Optimization & Feedback:

Identify challenges during service delivery and provide feedback to improve presales and project processes.

Evaluate and enhance partner performance to align with project goals.

Requirements:

• Education: Bachelor’s or Master’s degree in Telecommunications, IT, or a related field.

• Experience: 3-5 years in the ICT or telecommunications industry, with proven experience in project management.

• Skills:

• Strong technical background in telecommunications and familiarity with ICT solutions and industry trends.

• Proficiency in project management methodologies, tools, and workflow coordination.

• Excellent problem-solving, decision-making, and multitasking abilities.

• Exceptional communication skills with the ability to work in multicultural environments.

• Fluency in English, French, and Chinese is mandatory.