Customer Tech Manager（Korea）
Responsibilities:
● Technical Project Management
- Plan, execute, and oversee technical projects to ensure timely and high-quality delivery.
- Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.
- Identify and mitigate project risks while ensuring alignment with customer requirements.
● Cross-functional Collaboration
- Work closely with engineering, product, and sales teams to ensure seamless implementation of technical solutions.
- Act as a bridge between technical and non-technical teams to translate business needs into actionable technical plans.
- Facilitate clear communication between internal teams and customers.
● Continuous Improvement and Innovation
- Gather feedback from customers and internal teams to refine technical processes and product offerings.
- Stay updated on industry trends and emerging technologies to drive technical excellence.
- Optimize workflows, tools, and methodologies to enhance efficiency and effectiveness.
● Customer Relationship and Support
- Act as the main point of contact for clients, maintaining regular communication to provide project updates and address inquiries.
- Gather and analyze client needs to support internal product improvement initiatives.
-Maintain strong client relationships by staying attentive to market dynamics, risks, and challenges that may impact customers.
● Internal Team Collaboration
- Partner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives.
- Coordinate internal resources for product delivery, implementation, and deployment.
- Lead project review meetings to resolve bottlenecks and drive project progression.
● Risk and Issue Management
- Anticipate and identify project risks, developing mitigation plans to minimize impact.
- Respond quickly to resolve issues arising during project execution.
Qualifications:
● Educational Background and Experience
- Background in software and hardware RD, product management experience, or data analysis experience.
- 3-5 years of experience in project management or technical project delivery, with client management experience preferred.
● Skills and Competencies
- Proficient in project management tools and frameworks (e.g., Agile, Scrum, Waterfall).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills, capable of engaging stakeholders from technical and non-technical backgrounds.
- Familiarity with technical infrastructure, software development processes, or related technical domains.
● Certifications and Language Requirements
- PMP, CSM, or similar project management certifications preferred.
- Fluency in English and Mandarin for business and technical communication.
- Proficiency in French, Japanese, or German is considered a plus.
Preferred Background:
● At least 2 years of team management experience.
● Fluency in Spanish or Italian will be an additional advantage.
● Excellent analytical and structured problem-solving skills.
● Exceptional global communication and presentation skills to drive strategic thinking and provide direction to team efforts.
● Proficiency in managing cross-functional and cross-regional partnerships.