Implementation Partner Manager, France

What you'll be doing:

• Help find, recruit, and onboard new implementation partners in France to grow and expand a local partner network
• Own the day-to-day relationship with existing partners and make sure they hit Lightspeed’s quality, certification, and performance standards
• Train and enable partners so they can successfully implement Lightspeed products on their own
• Pick up and resolve cross-regional Partner Ops tickets across EMEA, handling partner queries and escalations
• Track partner performance metrics and step in when things need to be improved or corrected
• Work closely with Sales, Onboarding, and Product to keep partner strategy aligned with Lightspeed’s go-to-market plans for Spain
• Be the voice of the French market internally: share partner feedback, local insights, and competitive intelligence with the wider team
• You’ll have the opportunity to get face time with partners through onsite visits and business reviews, and represent Lightspeed at local industry events and trade fairs where relevant

Additional responsibilities

• Helping onboard future Paris-based roles (e.g., Partner Growth Managers, Partner Development Managers)
• Contributing as part of the wider team to achieve organisational objectives, even if this means doing things that aren’t strictly within the scope of your role.

What you will bring to the team:

• 2+ years in partner management, channel management, or a similar role in SaaS, POS, or hospitality tech
• Fluent in both French and English; additional European languages are a plus
• You’ve worked in a fast-paced, international environment, ideally at a scaling SaaS or tech company
• Comfortable working with ticketing systems and operational tools (e.g., Jira, Salesforce, or similar)

Additional qualifications:

• You’ve recruited, enabled, and grown third-party partners or reseller networks before
• Knowledge of the French hospitality and/or retail market
• Experience building or delivering partner enablement content like training materials, playbooks, or onboarding guides

What’s in it for you?

… and enjoy a range of benefits that’ll keep you happy:

• Ability to do your job in a truly flexible environment
• Unlock your potential with our growth program, paving the way for promotions and career advancement
• Genuine career opportunities in a company that’s creating new jobs every day
• Work in a team big enough for growth but lean enough to make a real impact
• Lightspeed share scheme (we are all owners)
• Health & Wellness Credit - expense towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need, each employee gets access to this platform
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn Learning along with your career GPS to help you learn & grow
• Time off to volunteer and give back to your community

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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