Hospitality - Front Office F/H/NB CDI/CDD

Hospitality - Front Office F/H/NB CDI/CDD

Job ID BR

Location Marne-la-Vallée, France

Business Disneyland Paris

Date posted Jun. 18, 2026

Job Summary

At Disneyland Paris, every day is a new experience. Join us and build a career that reflects who you are.

Responsibilities

• Carry out hotel guest “check-ins” and “check-outs” in accordance with procedures and protocols.
• Inform guests about the contents of their booking package and provide guidance on how their stay is organized.
• Guide and assist guests in the lobby, answer all their questions, and enhance their experience within the Resort.
• Proactively suggest solutions by offering alternatives (restaurant reservations, pool closures, re-routing, etc.).
• Perform upselling actions: propose higher-category rooms, breakfast options, etc.
• Create personalized moments of interaction with guests in line with your hotel’s theme and exceed their expectations.

Strengths & Qualifications

• You are highly energetic, friendly, and curious.
• Passionate about hospitality and customer relations, you remain calm and caring in all situations.
• Empathetic and solution‑oriented, you are able to handle complex situations with professionalism.
• Previous experience in Front Office/Reception (minimum 1 year) would be a plus.
• You are fluent in French (C1) and have an upper‑intermediate level of English (B2), as well as an intermediate level (B1) in a third European language.
• You understand that flexibility is required (weekday and weekend shifts, including both day and night hours) and you enjoy working as part of a team.

Benefits

• A unique work environment in an international setting with many opportunities.
• Continuous hours with consecutive days off and overtime pay.
• Up to 6 weeks of vacation per year and 3 additional leave days.
• A 13th-month salary bonus (after one year of service).
• Double pay on worked public holidays (after one year of service).
• Housing near the parks, depending on availability.
• Partial reimbursement for transportation costs (80% of the Navigo Pass), meal subsidies, and additional discounts.
• Complimentary access to the parks and Disney+ platform.
• Many more benefits: health insurance, training opportunities, recognition programs, exclusive events, parental support, and an on-site concierge service.

Additional Information

Contract : Permanent or fixed‑term contract

Hours : 35 hours per week

Interviews : Conducted remotely for positions based in Marne‑la‑Vallée.