Home Delivery Performance Manager

Join QSRP: where the good growth happens

QSRPis part of QSRP (Quick Service Restaurant Platform ), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200+ restaurants and 7,000 employees throughout 9 key countries. Our product offering proudly represents a culturally diverse selection of Burgers through our US-style Burger King and Belgian-rooted Quick restaurants, French style O'Tacos, Vibrant burger brand G La Dalle, Dunkin: the world leader in coffee and donuts, Chopstix: one of the most recognized Asian QSR brands in the UK,.

About the position

As Home Delivery Perfomance Manager, part of the Digital Marketing team, you will drive the performance of our home delivery business across multiple brands and markets. You will establish the reporting, KPIs and performance framework that enable data-driven decision making, improve restaurant profitability, and accelerate sales growth.

Working closely with BI, IT, Commercial and Operations teams of the differentbrands in QSRP, you will turn complex data into actionable insights and support and supportmarketingand business leaders in optimizing performance and strengthening partnerships with delivery platforms.

Key Responsibilities

• Own the home delivery performance framework and KPI governance.
• Develop scalable dashboards and reporting across company-owned and franchised restaurants.
• Analyse performance and identify opportunities to improve sales, profitability and operational efficiency.
• Partner with BI and IT teams to design and automate reporting solutions.
• Support commercial teams with analytical insights for business reviews and negotiations with delivery partners.
• Act as the internal expert on the home delivery ecosystem, trends and marketplace dynamics.
• Identify best practices and drive continuous performance improvement on platform marketing activities across markets.
• Constantly monitor activities results and aggregators apps to propose effective actions and to adjust activities in connection with the evolution of the competition ones in the app with the objective to be always top of mind in the aggregators app and propose activities constantly driving sales growth and activities profitability
• Analyse customer journeys and digital conversion funnels across owned and aggregator channels, identifying opportunities to improve traffic quality, conversion rates, basket size and customer retention.
• Develop post-campaign and promotional performance analyses, providing clear recommendations on future investments and optimization opportunities.
• Lead performance reviews with delivery partners, leveraging data and commercial insights to strengthen partnerships and improve business conditions supporting the commercial negotiations and partnership management.
• Collaborate with brands marketing departments to adjust and adapt plans based on achieved performances.

What do you bring

Profile

• Strong experience in food delivery, QSR, digital commerce or marketplace analytics.
• Experience with a delivery platform (e.g. Uber Eats, Deliveroo, Just Eat) is a strong advantage.
• Knowledge of the platforms algorithms and of the logic of contractions and evolutions of aggregators app
• Capabilities to create and support digital media planning
• Strong analytical and commercial mindset with experience translating data into business actions.
• Experience with BI and reporting tools (e.g. Power BI) and working with IT/BI teams.
• Excellent stakeholder management and communication skills.

As an individual you are

• Commercially minded and highly analytical, able to translate complex data into clear business recommendations.
• Curious and proactive, constantly looking for opportunities to improve performance and challenge the status quo.
• Influential and collaborative, capable of aligning Marketing, Operations, BI, IT and external partners around a common objective.
• Comfortable working in a fast-paced and evolving environment, effectively managing multiple priorities across brands and markets.
• Confident communicating with senior stakeholders, using data and insights to drive decisions and challenge assumptions.
• A strong problem solver, able to identify root causes and turn insights into practical actions that deliver measurable results.
• Passionate about digital commerce and the delivery ecosystem, with a genuine interest in marketplace dynamics, consumer behavior and emerging trends.

Why join us on your journey?

• Contribute to our mission of becoming the market leader in QSR sector
• Plenty of career growth opportunities across all our international head quarters
• Become part of a company where learning and development is in the heart of the culture
• Loads of fun initiatives with your colleagues, many of them focused on giving back to the community
• We believe in a flexible and hybrid work model, but we also offer a modern and cool office environment for you to thrive in
• We care about diversity, equity and inclusion and make everyone feel equally welcomed

You also get these benefits:

• Public Transport support
• Yearly bonus based on your performance

Intrigued, but want to read more about us first?

Sure! Check out these resources to find out more about what we do.

All applicants will receive consideration for the job with no regards to race, color, religion, gender, sex (pregnancy included) and sexual identity and orientation, age, nationality, citizenship, physical or mental disability, military status, family or marital status, medical condition, or any other basis protected by national or local laws and regulations.