Helpdesk Assistant Intern Engineering · Paris · Hybrid

Helpdesk Assistant Intern

Do you want to create a meaningful, real-world impact? Come be part of the team transforming factory operations!

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Mission

Our Helpdesk Assistant Intern will play a key role in maintaining and improving Pelico’s IT infrastructure, ensuring seamless operations for employees. They will be responsible for IT support, system administration, and security compliance, while also assisting in DevOps‑related tasks. This role contributes to Pelico’s success by providing efficient IT solutions, improving security, and enhancing the overall user experience.

Objectives

1. Objective 1: Assist in Ensuring Reliable IT Support and System Administration
2. Objective 2: Support in Maintaining and Improving IT Infrastructure & Security
3. Objective 3: Learn and contribute to IT operations IT and Automation Initiatives

Key Responsibilities

Objective 1: Assist in Ensuring Reliable IT Support and System Administration

• Provide responsive IT support for employees, resolving technical issues efficiently.
• Manage user accounts, access, and permissions across Google Workspace, Microsoft 365, Slack, Linear, Teamviewer, Keeper, OpsGenie, Notion and other tools.
• Set up, format, and reinstall OS on Mac and PC devices.
• Ensure all IT assets are inventoried and tracked properly.

Objective 2: Support in Maintaining and Improving IT Infrastructure & Security

• Administer servers, storage, and firewalls (PfSense) to maintain stable IT operations.
• Regularly update and secure IT systems to comply with security standards.
• Maintain clear and updated documentation for IT operations in Notion.
• Monitor and improve backup and recovery processes.

Objective 3: Learn and contribute to IT operations and Automation Initiatives

• Assist in updating and managing Docker containers.
• Support automation and optimization of IT management processes.
• Monitor and maintain Linux servers and SaaS services to ensure reliability.

Secondary Activities

• Assist in onboarding new hires by preparing IT equipment and explaining system access.
• Participate in IT process improvement projects.
• Provide training sessions for employees on best IT practices.

Skills

Technical Skills (Hard Skills)

The specific technical expertise, tools, or processes required to perform the role effectively.

• IT System Administration: Managing IT infrastructure, MDM tools, and SaaS applications.
• Helpdesk & Troubleshooting: Providing IT support across multiple operating systems (Mac, Windows, Linux).
• Security & Compliance: Understanding IT security policies and implementation guidelines.
• DevOps Basics: Supporting Docker applications and Linux server administration.
• IT Documentation & Process Management: Creating and maintaining IT procedures in Notion.

Interpersonal Skills (Soft Skills)

The personal attributes and behaviors that contribute to success in the role.

• Problem‑Solving: Ability to troubleshoot IT issues efficiently and independently.
• Communication: Clear and professional interaction with employees across departments.
• Autonomy & Initiative: Self‑motivated to learn new tools and improve existing systems.
• Attention to Detail: Ensuring IT security, documentation, and inventory are accurately maintained.

What we offer

• Work on a highly impactful product that users love!
• Office location at the heart of Paris (75002)
• Remote flexibility while autonomous
• 1 paid leave/month worked
• Any additional days related to graduation (presentation, oral, rattrapage)
• 50% meal allowance: 10€/day worked (Swile card)
• 100% public transportation or equivalent in sustainable mobility package
• Afterwork every quarter