Head of Operations – Financial Services

Overview

Build and lead three teams of analysts (KYB, Transaction Monitoring, Risk & Fraud). Deploy LCB-FT (AML/CFT) policies and ensure their correct application by your teams. Contribute to KYB and Transaction Monitoring tooling implementation and team training. Optimize team and tooling efficiency by leveraging AI and automating processes while strictly protecting our risk appetite. Work in close collaboration with the Compliance, Fraud, and Risk teams of LoD2. Support license application and customer migration from BaaS to EP. Focus on payments operations (KYB, Transaction Monitoring, Fraud) and on building LoD1 infrastructure. Gradually integrate credit operations as the Société de Financement scope ramps up. Scale LoD1 to support both payments and credit activities across a growing customer base. Build and scale LoD1 from 30k to 300k+ accounts within 24 months post-license. Establish SLAs and performance frameworks for each team. Manage budget and forecasting for LoD1 operations. Deploy and enforce LCB-FT (AML/CFT) policies. Ensure 100% compliance with KYB/KYC workflows. Train LoD1 teams on LCB-FT requirements, tooling, and escalation procedures. Participate in quarterly risk committees.

Requirements

• 8+ years in financial services operations, ideally in a regulated fintech, bank, or payment institution
• 3+ years managing LoD1 operations (KYB/KYC, Transaction Monitoring, Fraud & Risk) in a regulated environment
• Direct experience with ACPR or a similar EU regulator (AMF, BaFin, FCA)
• Proven track record in scaling operations
• Hands-on experience implementing and optimizing LCB-FT (AML/CFT) tooling
• Experience working under dual reporting (operational + compliance) within a 3 Lines of Defense model
• Fluent in French and English