Head of MYCRM Competency Center

Head of MYCRM Competency Center

Offre n° : 2802 | Publié le : 23/10/2023 | Fonction : CHEF DE PROJET | Contrat : CDI | Lieu de mission : ISSY LES MOULINEAUX | Département : 92 | Salaire : Suivant profil

Description du poste

Missions

• Manage the Group Finance Core System (MYCRM) Competency Center (CC), according to the guidelines provided by the Group CFO
• Promote MYCRM within Countries and associated Change Management
• Organise and monitors the activities and their associated budgets of the MYCRM CC perimeter Customer care & Marketing
• Run and support solutions for the already deployed countries
• Manage solutions lifecycle as part of the continuous improvement process provided by vendors
• Assist solutions roll out within countries
• Make sure that process of arbitration of proposed solutions is organised on certain frequency with the right accountable managers and CFOs
• Propose the 3 years MYCRM strategic roadmap, according to the guidelines provided by the Group CTO with the Country business representatives and the Business Process Managers (BPMs) / Solution Architects of the MYCRM Competency Center

Contributions

• Define and monitor SLA and TCO of MYCRM CC
• Propose MYCRM CC governance enhancements through continuous exchanges with all involved stakeholders (CFOs, CIOs, …)
• Contribute with functional expertise to the enhancements of the MYCRM processes Customer care & Marketing, proposing scenarios for processes / solutions improvements
• Provide experience and expertise on deployment projects to subsidiaries’ stakeholders
• Organise empowerment of newly rolled out subsidiaries into the MYCRM CC’s governance processes
• Apply Group guidance or policy: Security, Project, Purchase, Architecture
• Manage the human and budgetary resources allocated as well as the outsourced services while ensuring the optimal balance of resources
• Ensure that MYCRM team members work in a team spirit, with a service approach to the countries while guaranteeing MYCRM Core Solution in the long term
• Build continuous relation with the business users to ensure a cooperative relationship allowing to anticipate business expectations
• Guarantee continuity of the MYCRM solution deployed in countries (Run mode)
• Work in a planning and delivery approach
• Optimize the resources capacity due to involvement in run mode and multiple projects (including roll-out)
• Communicate proactively with users’ representatives on the roadmap and their feedback
• Ensure compliance with legal requirements and safety rules

Compétences requises

Skills and know-hows

• Expertise in Customer care & Marketing processes within a Group
• Experience in managing matrix organisations
• Knowledge of project management methods
• Knowledge of lean and continuous improvement methods
• Fluent in English ((French and German as a plus))
• Good understanding of Transportation business, its strategic drivers and challenges

• Behavioural skills

• Performance orientation
• Openness and adaptability
• Strategy and efficiency orientation
• Communication and cooperation skills (w/ IT peers and business stakeholders)
• Customer service oriented and Delivery approach
• Synthetic and analytic mindset
• Negotiation skills

• 10 years minimum as an CRM Project Manager experience within Finance / purchasing and procurement domains
• Knowledge of Microsoft Dynamics CRM

Contact

MARC SOREL26 rue Daubenton75005 PARISTelephone : Fax : E-mail : Répondre à cette offre