Head of Engagement

About the Role

We are hiring a Head of Engagement to build and lead the Engagement function globally. You will manage and scale a team of Engagement Managers across Europe, the Middle East, US, and future regions, and define how Harmattan AI engages with customers—from technical demonstrations to full deployment and long-term partnerships. This role sits at the intersection of Sales, Product, and Field Operations, and directly impacts our ability to win tenders, deploy systems successfully, and build a scalable partner ecosystem.

Responsibilities

Leadership & Team Building

• Build, manage, and scale a global team of Engagement Managers across regions
• Define team structure, hiring plan, and capability development
• Establish clear performance standards, KPIs, and operating cadence

Engagement Strategy

• Define and own the global engagement strategy across all markets
• Ensure consistency and excellence in customer interactions, demonstrations, and deployments
• Partner with Sales leadership on strategic deals, key accounts, and major tenders

Operational Excellence

• Standardize and elevate:
  • Demonstration frameworks and demo kits
  • Deployment and field operation processes
  • Customer engagement playbooks
• Ensure high level of execution quality and repeatability across regions

Product & Feedback Loop

• Establish structured processes to capture field insights, customer feedback, and competitive intelligence
• Translate field learnings into actionable inputs for Product and Engineering
• Ensure tight alignment between market needs and product roadmap

Cross-functional Alignment

• Act as the central interface between Sales, Marketing, R&D and Product
• Ensure seamless coordination across teams for customer delivery and deployment success

Candidate Requirements

• Significant experience in Sales Engineering, Program Management, Field Operations, or similar roles in UAV, defense, robotics, or complex systems environments
• Proven track record of building and leading high-performing teams in technical, customer-facing contexts
• Strong experience with technical sales cycles, deployments, and OEM/partner integrations
• Ability to operate at both:
  • Strategic level (defining frameworks, scaling functions)
  • Operational level (supporting critical deals, deployments, and escalations)
• Strong system-level understanding of integrated hardware + software products
• Complex Project Management: Avid learner with a demonstrated capacity to handle large-scale, complex projects – offering innovative solutions and leading teams to deliver outstanding results.
• Adaptability & Mobility: Thrives under pressure in a fast-paced, dynamic environment; embraces a “no-task-is-too-small” mentality.
• Communication & Influence: Excellent written and verbal communication, capable of leading diverse principals – from junior members to senior executives.
• Commitment: 100% dedication to Harmattan AI’s mission, vision, and ambitious growth plans, ready to go the extra mile to ensure operational excellence.
• UAV pilot license strongly preferred
• High willingness to travel (significant field presence required)

We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.