Head of Customer Care & Omnichannel Excellence

Jobtailor is seeking an experienced Customer Care Lead to head a multi-channel team in Paris. You will manage Tier 1 and 2 tickets, mentor advisors, and ensure top-tier service across chat, email, and other channels.

You will optimize processes, allocate resources for seamless continuity, monitor KPIs, and drive end-to-end projects with cross-functional collaboration to improve products and customer experience.