Group CX Transformation Apprentice

Reporting to the Global Customer Experience (CX) Transformation & Culture Manager, the Group Customer Experience Apprentice will be a key member of the Global Marketing Team within Allianz Trade.

The role holder will work cross‑functionally to help define, support, deploy and follow transversal customer experience transformation programs, monitor and facilitate the impact of customer service (CS) improvements globally and support cultural change through employee engagement, communications activities and annual Summit organization.

Your Missions

• Support CX continuous improvement steering activities across Group and in the regions worldwide (consolidation, reporting, internal tracking)
• Contribute to develop & deploy external and internal communication plans supporting the 2026 strategy (data and content collection, coordination, article writing, content production in various formats)
• Support the change management on main Customer Experience & Customer Services projects
• Be the guardian of the internal employees intranet & other internal channels of communication (regular content update, brand identity alignment, formatting, community management)
• Contribute to develop and build internal training programs
• Reporting, translation from and to English, presentations
• Support to ad hoc CX transformation programs (content production, project management, PowerPoint presentations)
• Coordination and alignment, minutes of the meetings
• Track the latest trends and innovations in terms of customer experience and customer service

Your Profile

• 2‑year apprenticeship starting September 2026
• Currently in a master's degree in Marketing, Business, Engineering or equivalent
• Fluent in English (written & spoken)
• Full proficiency in Microsoft Office Suite (PowerPoint, Excel, Word)
• Strong data analysis skills

Soft Skills

• Strong oral and written communication skills
• Rigourous, organized, reliable and proactive
• Strong interpersonal skills
• Project management & coordination skills
• Ability to prioritize and work under tight deadlines when needed

Nice‑to‑have

• First experience in Marketing, Customer Experience or Customer Service
• Knowledge of video editing (2emotion)
• Familiarity with CRM or Customer Service tools
• Experience in training creation
• Interest in AI fundamentals, including prompt engineering
• French

At Allianz, we are committed to fostering an inclusive workplace and proud to be an equal opportunity employer. We encourage you to bring your whole self to work, embracing your unique identity and experiences.