Global B2B Customer Service Manager & Ops Lead

blackcrows is seeking a B2B Customer Service Manager to ensure smooth operation of the order-to-cash process and customer satisfaction globally. This Paris-based position involves leading a team while monitoring delivery timelines and optimizing customer service. The ideal candidate will hold a master's degree and have strong analytical and communication skills.

You will work closely with finance, sales, and operations teams to track metrics and enhance service delivery.