Fulfillment Analyst

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team

Mattel’s Global Supply Chain Organization is a competitive advantage for Mattel. Mattel’s Supply Chain is ever evolving to support the amazing portfolio of Mattel products and is never boring! Sitting within the EMEA Supply Chain team that is responsible for all elements of planning and customer fulfilment; you will be critical to helping to provide end-to-end first-class supply chain services for our Customers.

If you’re interested in this role, please apply in English and include an English version of your Resume/CV.

The Opportunity

This position will be responsible to provide premium customer service and be a key interface between Mattel and customers / channels for order & delivery processing. The Customer Fulfillment Analyst will also be a primary point of contact for the central Order Management team. The Customer Fulfillment Analyst supports and brings forward the Inventory Management & Fulfillment functions by streamlining processes and finding innovative solutions as part of the S&OE cycle.

The Customer Fulfillment Analyst will focus on item set-up, inventory utilization, allocation and delivery efficiency based on specific local customer priorities and requirements. In addition, the Fulfillment team will have a secondary role in the order to cash process supporting Finance.

What Your Impact Will Be

• Monitor customer orders and deliveries.
• Manage inventory allocation and product availability.
• Communicate with customers about stock levels and delivery status.
• Work with Order Management teams to solve order and credit issues.
• Coordinate with warehouses and transportation teams to resolve shipping problems.
• Support Finance regarding claims, credit notes, and customer account issues.
• Analyze KPIs such as Fill Rate and order performance.
• Participate in continuous improvement and cost‑saving initiatives.
• Escalate and solve operational problems when necessary.

What We’re Looking For

• 3-5 years in Order Management, Operations and Supply Chain delivering product to retailers preferably in similar fast paced / seasonal business.
• Strong written and verbal communication skills in French and English.
• Experienced in a supply chain role and good understanding of Supply Chain Management.
• Foundational analysis with advanced computer skills Excel (pivot tables, charts, functions), Cognos/Tableau, SQL queries advantageous.
• Desirable AS400 ERP experience.
• Strong organizational skills and ability to prioritize workload.
• Problem solving based on foundation of continuous improvement.
• Proactive team‑player with excellent intercultural awareness and customer‑centric approach.
• Juggling multiple customer needs while managing sales expectations.
• Building relationships with external customers, sometimes adjusting service for non-key customers who were previously serviced the same as key customers.
• Ability to navigate through ambiguity.

Ce que nous offrons

• Salaire annuel brut compris entreEUR 41280 - EUR 49020
• Rémunération variable : participation au Mattel Incentive Plan (MIP)avec un objectif de 5% du salaire de base ; le montant versé est déterminé en fonction des résultats de l’entreprise et de la performance individuelle.
• Congés payés : 2,5 jours de congés par mois + jours de RTT (au prorata) + jours fériés compensés
• Organisation de travail hybride
• Prise en charge des trajets domicile-travail : participation à hauteur de 50 % pour les transports publics (Pass Navigo) ou indemnité de transport pour les personnes se rendant au travail à vélo ou en covoiturage
• Titre-restaurant / participation repas (prise en charge à 56 % par Mattel) ou prise en charge de la subvention au restaurant d'entreprise
• Programme d’assistance aux employés : accès à Modern Health, Headspace et Maven
• Régime de retraite supplémentaire
• Plan d’épargne entreprise
• Participation
• Assurance santé
• Assurance dentaire
• Assurance décès et invalidité
• Programme Famille : jusqu’à 24 semaines de congé (pour le principal parent ou jusqu’à 12 semaines de congé pour le coparent, intégralement rémunérées à l’arrivée d’un nouvel enfant, aide au retour au travail, parcours vers la parentalité et congé pour soins à la famille.

L’ensemble de la rémunération proposée par Mattel repose sur des critères objectifs et neutres du point de vue du genre, tels que le niveau du poste, le lieu de travail, les compétences et l’expérience. Ces informations sont communiquées afin de permettre une transparence des conditions d’emploi. Si votre profil est retenu et qu’un entretien est planifié, nous vous communiquerons des informations complémentaires sur l’ensemble des éléments de rémunération et avantages de Mattel France SAS. Veuillez noter que tout ou partie des avantages mentionnés ci-dessus peuvent évoluer dans le temps, en raison de changements de politique interne ou de la législation. Nous ne vous demanderons pas vos antécédents de rémunération.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.