French Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

Mercier Consultancy Global is the premium division of Mercier Consultancy, dedicated to delivering world‑class recruitment and consulting solutions across the healthcare and BPO industries worldwide. As a leader in the industry, we pride ourselves on connecting talented professionals with top‑tier organizations, fostering growth and innovation on a global scale. We are currently seeking a motivated French Speaking Customer Solutions Agent to join our dynamic team in Sofia. This role offers an exceptional opportunity to work in an international environment within the consumer services industry, supporting French‑speaking customers with their inquiries and ensuring a high level of customer satisfaction. The successful candidate will benefit from paid relocation assistance to Sofia, enabling a smooth transition to this vibrant city. If you are passionate about providing outstanding customer service, fluent in French, and eager to advance your career in a supportive, global company, Mercier Consultancy Global encourages you to apply. Join us and contribute to our mission of delivering unparalleled consulting and recruitment services while advancing your professional journey in a thriving, multicultural workplace.

Responsibilities

• Provide exceptional customer service and support to French‑speaking clients across various consumer service platforms
• Handle customer inquiries, complaints, and requests via phone, email, or chat efficiently and professionally
• Troubleshoot and resolve issues related to products or services in a timely manner
• Maintain accurate and detailed records of customer interactions and transactions
• Collaborate with team members and other departments to improve customer satisfaction and operational efficiency
• Follow established processes and guidelines to ensure compliance with company policies and industry standards
• Consistently achieve key performance indicators (KPIs) related to customer resolution and satisfaction metrics

Requirements

• Fluent in French, with excellent verbal and written communication skills
• Proven experience in customer service or customer support roles, preferably in the consumer services sector
• Strong problem‑solving skills and the ability to think critically under pressure
• Ability to multitask and manage time efficiently in a fast‑paced environment
• Basic computer skills and proficiency with CRM software or similar customer service tools
• Willingness to relocate to Sofia with paid relocation assistance provided
• Strong interpersonal skills and a customer‑oriented mindset to deliver outstanding service

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..