French Customer Support - Tech Project - BasÃ ß Lisbonne / Relocation to Lisbon

Why Join Us?

Hi, do you have amazing people skills? If you are passionate about helping others, come join our multilingual team in Lisbon. You will thrive in an innovative community focused on career progression.

We are bringing Technical Support Advisors on board for one of the most desirable brands in the world. No two days will be the same as you will provide speedy, personalized solutions to a wide range of customers.

Mission at Webhelp

At Webhelp, your contribution will make a difference in the business of our clients and the life of their customers. You will bring your specialist skill set to solve with precision and efficiency emerging issues that customers may face.

Our client is a pioneer in connectivity and smart lighting for professionals, consumers, and the Internet of Things.

Responsibilities

• Assist clients via inbound calls, chat, or e‑mail in the after‑sales process by answering inquiries and attending potential requests.
• Resolve product or service problems by clarifying complaints.
• Provide accurate, valid, and complete information using the right methods and tools.
• Give real‑time, accurate information that empowers customers to make decisions.
• Listen to the customers' unique situations and acknowledge their needs.
• Go beyond customer service expectations so they remember and share the great experience.

Qualifications

• Native in French (C2) and fluent in English (B2).
• Excellent writing and verbal communication skills.
• Strong patience when communicating and solving issues.
• Ability to treat all data and personal information with confidentiality.
• Proactive, self‑motivated, and a great team player.
• Customer‑oriented and adaptable to different types of people.
• Multitask and work effectively with minimal supervision.
• Time‑management skills.

Benefits

• Competitive wages (14 monthly payments per year).
• Meal allowance in voucher card (net).
• Performance bonus.
• Private health insurance with a dental plan.
• Relocation package: shared accommodation and flight reimbursement.
• Opportunities for career progression and international career through the Webhelp International Mobility Program.

Additional Information

Due to our contingency plan regarding COVID‑19, you may be expected to work from home for a limited time.

Please note that non‑EU residents must have a valid work permit for Portugal to be considered for employment.

Webhelp is an equal opportunity employer. Webhelp considers diversity as a fundamental resource and offers everyone access to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.