French Customer Support - LED & Smart Lighting Project - BasÃ ß Lisbonne / Relocation to Portug[...]

Why Join Us

Hi, do you have amazing people skills? If you are passionate about helping others, come join our multilingual team in Lisbon. You will thrive on working in an innovative community focused on career progression. We are bringing Technical Support Advisors on board for one of the most desirable brands in the world. No two days will be the same as you will provide speedy, personalised solutions to a wide range of customers.

What You Will Do

• Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customer inquiries and/or attending potential requests.
• Resolve product or service problems by clarifying the customer's complaints.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Give real-time, accurate information that empowers the customer to make decisions.
• Listen to the customer's unique situation and acknowledge their needs.
• Go beyond the customer's service expectations so they will remember and share their great experience.

Qualifications & Skills

• Native in French (C2) and fluent in English (B2).
• Excellent writing and verbal communication skills.
• Demonstrate patience when communicating and solving issues.
• Treat all data and personal information with the utmost confidentiality.
• Proactive, self-motivated and a great team player.
• Appreciate our values of recognition, integrity, unity, commitment, and eagerness to create the "wow" effect.
• Non-EU residents must have a valid work permit for Portugal.

What We Offer

• Competitive wages (14 monthly payments per year).
• Meal allowance in voucher card (net).
• Performance bonus.
• Private Health insurance with a dental plan.
• Relocation package: shared accommodation and flight reimbursement.
• Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program.

Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time.

Who We Are

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp, you will be part of a community of over 95,000 game‑changers from more than 190 locations in 51 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast‑paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

If this sounds like you, join us in Lisbon!

Webhelp Portugal is an equal opportunity employer. Webhelp considers diversity as a fundamental resource and offers everyone access to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.