French Client Relations Specialist

Location: Lisbon, Portugal
Job Type: Full-time
Department: Client Relations

About Us:
We are an innovative and fast-growing company with a strong commitment to delivering outstanding client experiences. We pride ourselves on building lasting relationships with our clients, and we're looking for a dedicated French Client Relations Specialist to help take our customer satisfaction to new heights. If you're passionate about client success and thrive in a hybrid work environment, we want you on our team

Position Overview:
As a French Client Relations Specialist, you will be at the heart of our client support operations, ensuring smooth communication and exceptional service. Whether you're meeting clients face-to-face or providing assistance remotely, you will be the key to fostering long-term relationships with our French-speaking clientele. This is a hybrid position based in Lisbon, allowing you the flexibility to work both onsite and remotely.

• Build and maintain strong, long-lasting relationships with French-speaking clients, ensuring their satisfaction and loyalty.

• Serve as the first point of contact for client inquiries, providing timely and effective solutions in French (via email, phone, and live chat).

• Understand client needs and work with internal teams to develop customized solutions and proactive recommendations.

• Manage client accounts, track issues, and provide updates, ensuring all queries are handled in a professional and courteous manner.

• Organize and conduct meetings (both in-person and virtually) to better understand client needs and maintain a personal connection.

• Coordinate the onboarding process for new clients, ensuring a smooth transition and positive experience.

• Identify areas for service improvement, collaborating with relevant departments to implement process enhancements.

• Maintain accurate records of all client interactions and activities using CRM tools (e.g., Salesforce, HubSpot).

• Act as a brand ambassador, promoting company services and value propositions to French-speaking clients.

• Fluency in French (both written and spoken) is a must.

• Proficiency in English (written and spoken) to communicate with international teams.

• Previous experience in client relations, customer support, or account management, ideally in a hybrid or onsite environment.

• Excellent communication and interpersonal skills with a customer-centric attitude.

• Strong organizational skills, with the ability to manage multiple client accounts and projects simultaneously.

• Ability to build rapport with clients and maintain positive, professional relationships.

• A proactive and results-driven approach, eager to solve problems and drive client success.

• Ability to work both independently and collaboratively in a fast-paced, dynamic environment.

• Experience in the tech, SaaS, or service industry.

• Familiarity with CRM software and tools.

• Previous experience managing clients or accounts in a hybrid work environment.

• Multicultural sensitivity and an understanding of French business culture.

• Hybrid Work Flexibility: Enjoy the option to work remotely part of the week while still having the opportunity to collaborate onsite with your team in Lisbon.