Fraud & Claims Analyst, Legal Specialist

Responsibilities

• Member of the Frauds & Claims team, serving as a direct interface with all teams
• Dispute management & member relations - 60%
• Primary point of contact for handling fraud-related inquiries
• Management of Intercom tickets
• Fraud analysis & detection - 25%
• Identification of recurring patterns
• Real-time monitoring of transaction flows
• Litigation & legal cases - 15%
• Handling complex cases
• External coordination and ensuring full traceability

Requirements

• Genuine rigor
• Strong attention to detail
• Ability to perform in a fast-moving environment
• Higher education (Bachelor's to Master's level — Bac+3 to Bac+5)
• Comfortable with digital tools (Intercom, Notion, Google Sheets)
• Operational proficiency in English

Hard Skills

• fraud analysis
• dispute management
• transaction monitoring
• pattern identification
• litigation handling

Soft Skills

• attention to detail
• genuine rigor
• ability to perform in fast-moving environment

Certifications & Qualifications

• Bachelor's degree
• Master's degree