France TAM Team Leader: Strategic Customer Success

Requirements

• The ideal candidate will be a seasoned technical leader with strong customer engagement skills, a strategic mindset, and a passion for mentoring and developing high-performing teams
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• 5–10 years of customer-facing technical experience, ideally in enterprise IT or SaaS
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• Proven leadership experience in managing technical teams and driving customer success
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• Strong understanding of Veeam solutions or similar technologies
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• Excellent communication and stakeholder management skills
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• Fluent in French and English; experience with French enterprise or public sector clients is a plus
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• Strategic thinker with a track record of influencing business outcomes and contributing to growth
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• Data-driven, resilient, and collaborative with a customer-centric mindset
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• Comfortable operating in a dynamic environment with evolving priorities and high accountability

What the job involves

• The TAM Team Leader for France will lead a regional team of Technical Account Managers within Veeam’s EMEA Professional Services organization
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• This role is pivotal in driving customer success, team performance, and strategic growth across the French market
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• Lead and coach a team of TAMs, ensuring consistent delivery of high-quality services
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• Act as a senior advisor and escalation point for strategic French enterprise and government accounts
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• Drive customer satisfaction, retention, and expansion through proactive engagement and value realization
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• Collaborate cross-functionally with Sales, Product, and Support teams to align TAM services with business goals
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• Participate in EMEA leadership forums and contribute to best practice development and standardization
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• Monitor team performance metrics and implement continuous improvement initiatives
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• Represent the French region in EMEA PS strategy discussions and ensure local needs are addressed
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• Contribute to business development efforts by identifying growth opportunities, influencing account strategy, and supporting TAM-led expansion initiatives
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• Support strategic planning and execution of regional goals, including forecasting, resource planning, and operational efficiency
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• Prepare for future P&L accountability by aligning team performance with revenue targets, optimizing delivery capacity, and contributing to Professional Services bookings and renewals