Head of Sales

Head of Sales

Le rôle

The purpose of the role is to lead the development and execution of the sales plan for the organization, ensuring that sales targets are met and exceeded by being Customer Obsessed. This role involves working closely with key colleagues such as the General Manager and the French leadership team as well as the First Line Sales Managers to build and deploy align the sales plan with the company’s strategic objectives while fostering an inclusive and collaborative environment, empowering others to achieve sustainable sales growth in line with the Group’s strategy.

Exigences

• Collaborate with the GM, EMEA Service & Sustainability Manager and the French leadership team to drive, transform and enhance service sales to support services strategy.
• Provide high-quality technical support.
• Integrate Field Service Management into the team.
• Build and maintain customer-centric service portfolio offerings.
• Track and report on the performance of services.
• Support and lead customer visits and engagements of the team.
• Lead the services team.
• Support budgeting and forecasting for service offers and campaigns (including regular reporting on sustainability savings).
• Production of regular supporting case studies.
• Maximizing value capture and recording to report progress vs KPIs.

Objective and Responsibilities

Team Leadership and Development

• Lead the services team, providing direction, support, and motivation.
• Implement the Services portfolio offering, driving and delivering growth in all CVP’s with a focus on Sustainability.
• Foster a high-performance culture within the team, focusing on continuous improvement and excellence in service delivery.
• Be the advocate of a diverse and inclusive Team.

Transformation of Services

• Lead the transformation of services including digital contents to align with the company’s strategic goals and work with the EMEA Service & Sustainability Manager to create Value Propositions and support commercial offers.
• Develop local strategies and initiatives to enhance the effectiveness and impact of services (including digital).
• Ensure that services contribute to overall sustainability, decarbonization and energy efficiency objectives.

Technical Support and Service Offerings

• Provide expert technical support for steam systems and digital systems.
• Deliver customer‑centric service offerings that add value and drive customer satisfaction.
• Identify and leverage opportunities for energy efficiency improvements and decarbonization within customer operations.

Performance Tracking and Reporting

• Monitor and track performance and grow Service revenue and customer experience YOY.
• Implement metrics to assess the effectiveness of service initiatives, and report on Quantifiable Customer Sustainability Benefits.
• Report on service performance to the General Manager management and stakeholders, highlighting successes and areas for improvement.

Customer Visits and Engagement

• Support customer visits and engagements to strengthen relationships and identify needs.
• Collaborate with customers to ensure their needs are met and expectations exceeded.