France, Montigny-le-Bretonneux

Your Tasks

• Ensure local operational stability and service continuity for your site.
• Provide hands‑on support for infrastructure, workplace, and network issues.
• Coordinate with the Service Desk, Service Delivery Managers, and Competence Centers to manage local escalations and recurring problems.
• Support the local implementation of IT changes, rollouts, relocations, and infrastructure activities.
• Maintain and update local IT documentation, ensuring accuracy, compliance, and transparency.
• Guide users in the proper use of GEA IT processes, tools, and security practices.
• Identify and communicate risks, improvement opportunities, and feedback from local operations to the On‑Site Services organization.
• Represent Global IT professionally toward site management and other local stakeholders.
• Promote GEA IT standards, policies, and governance principles as well as the On‑Site Services vision and culture within the local organization, acting as a visible and trusted face of GEA IT.

What You’ll Gain

• Experience in a dynamic global company.
• Work with cutting‑edge technology.
• Exposure to international teams and diverse cultures.
• Develop problem‑solving, communication, and collaboration skills.

Profile

• Associate’s degree in computer science and 4 years of related experience.
• Strong written and verbal communication with proficiency in local language and English.
• Problem‑solving ability and proactive work approach.
• Adaptability and eagerness to learn.
• Collaborative team player.
• Customer service oriented.
• Structured, organized, and independent.
• Available for occasional travel.

Required Skills and Experience

• Proficient in Microsoft ecosystem (Windows, Office Suite, Teams, Microsoft 365, Azure, SharePoint).
• Proven ability to coordinate between users, ServiceDesk, and central IT teams effectively as well as to translate business needs into IT actions on‑site.
• Broad understanding of workplace, infrastructure, and network technologies.
• Experience with IT processes, governance, and security standards.
• Interest in digitalization, industrial connectivity, and IT/OT integration.