France Aftersales Network & Service Leader

Xiaomi France seeks an experienced Aftersales Operations Manager to shape and execute service strategies across the country. You will lead the authorized service network, ensure coverage in Île-de-France and beyond, and align actions with business goals.

You will monitor KPIs, audits, and audits, handle complex escalations, and drive improvements in customer experience by collaborating with customer service, logistics, and parts teams.