Flight Hour Services - Processes, Methods & Tools Manager F/M

Overview

Airbus Commercial Aircraft is looking for a Processes, Methods & Tools Manager (f/m) to join the Customer Services Department within Airbus Flight Hour Services (FHS) based in Toulouse, France. The position is part of the FHS department, which designs and delivers powered‑by‑the‑hour guaranteed services to airline customers, including component supply, repair, reliability optimisation, aircraft maintenance/MRO and fleet engineering.

Working Environment

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities.

Benefits

• Financial rewards: attractive salary; success and profit sharing schemes; employee savings plan and employee stock purchase plan on a voluntary basis.
• Work / Life Balance: extra days‑off for special occasions; holiday transfer option; staff council offering social, cultural and sport activities.
• Well‑being / Health: complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services centre, concierge services, gym, carpooling application.
• Individual development: great upskilling opportunities and development prospects with unlimited access to +10,000 e‑learning courses, certifications, expert career path, accelerated development programmes, national and international mobility.

Responsibilities

You will be a key contributor within a global and cross‑functional team, acting as a Processes, Methods & Tools Manager and directly accountable for driving FHS inventory business contribution to the Material Management Industrialisation Platform (MMIP) transformation program.

Strategy & Requirement Ownership

• Drive MMIP FHS inventory activities, shaping the vision, strategy and scope in collaboration with the Head of FHS Inventory Planning and the Head of FHS Inventory Acquisition.
• Own the conversion of validated business needs into comprehensive functional and non‑functional requirements within the fit‑to‑standard methodology, ensuring clear communication and traceability.
• Identify and champion opportunities for significant business transformation and process improvement, leveraging strategic technologies such as SAP S/4HANA, IBP, and other innovative digital solutions (e.g., Skywise, Salesforce, Generative AI).
• Serve as the primary business process representative, combining a deep end‑to‑end understanding of existing customer business and processes with expert knowledge of digital solution opportunities.

Business Value, Impact & Compliance

• Ensure evolving business and customer compliance needs are demonstrated and fulfilled.
• Deliver quantifiable value assessments for all proposed improvements and solutions, challenge the status quo, and evaluate the impact in terms of change management and mitigation actions.

Stakeholder Management

• Act as the mandated liaison between Project Management teams, business functional managers and subject matter experts, ensuring effective collaboration and delivery continuity with Airbus IT/Digital community.

Qualifications

• Degree in Information Systems or Supply Chain.
• At least 5 years’ experience in airline materiel management, spares procurement or spares engineering, with a focus on aviation component acquisition/procurement, inventory optimisation, forecast and planning.
• Proven experience deploying, administering and supporting state‑of‑the‑art material management systems: SAP S4 and inventory optimisation tools: IBP, Servigistics.
• Project management experience in deploying and maintaining such technologies.
• Ability to drive changes/improvements and implement them within the organization.

Soft Skills

• Very good analytical and problem‑solving skills.
• Ability to thrive in a transnational environment (worldwide team).
• Autonomous with a strong understanding of the global picture while paying attention to detail.
• Willingness to help and support others and possess strong teaching/coaching capabilities.
• Excellent communication skills in English, both written and spoken, to negotiate, influence decisions and take initiatives.

Diversity and Inclusion

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. We will never ask for any monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Employment Type: Permanent. Class Emploi: Class G13. Experience Level: Professional. Job Family: Digital.