FinCrime Team Lead (Investigations)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day. As we continue our lightning‑fast growth, our people and culture are essential to our success. We have 13,000+ team members around the world, from offices and remotely, and we’re looking for brilliant people who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the Role

Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting‑edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut. We’re looking for a super‑skilled FinCrime Team Lead to make sure our analysts are operating at the best quality performance. You’ll use a solution‑oriented approach to handle customer and agent issues and look to resolve them quickly and efficiently.

What You’ll Be Doing

• Performing effective people management through 1:1s, coaching, and career development
• Assisting management with hiring processes and new team member training
• Controlling and monitoring daily/weekly operations with timely reactions
• Performing deep dives on SLAs, providing RCA, trends, and actions for improvement
• Challenging processes and procedures in the context of continuous improvement
• Acting as a point of contact for internal and external escalations
• Meeting company SLAs

What You’ll Need

• Fluency in English and French
• Excellent communication and writing skills
• 1+ years of experience managing a team of 5+ FTEs
• Experience in AML, compliance, card disputes, or transaction monitoring
• Knowledge of AML and sanctions regulations (JMLSG, ML regulations, OFAC, POCA, etc.)
• A solid understanding of the interplay between legal and business risk
• Practical knowledge of SQL
• The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines
• The ability to communicate positively, clearly, and effectively with members of various internal teams, outside counsel, and regulators
• The ability to demonstrate sound judgment

Diversity & Inclusion

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard‑working team.