Field Service Superintendent 4S Engines

Field Service Coordinator

Location: Surgères , France (remote with frequent travel to Surgères).

What you will be doing

• Coordinates and supervises field service projects, acting as a leading technical expert in the field, planning activities, and managing resources and schedules to meet customer requirements.
• Conducts field audits to assess field service capabilities and operations, ensuring alignment with plans and customer expectations.
• Provides expert technical guidance and support to field service teams, ensuring adherence to quality standards and processes.
• Mentors and develops field service personnel, promoting skill enhancement and professional growth.
• Manages communication between field locations and the company to ensure up-to-date shared awareness of activities and efficient coordination and decision making.
• Acts as a primary point of contact for customers, sharing information, identifying and resolving customer needs, and fostering strong customer relationships.
• Supports continuous improvement initiatives within the field service domain, enhancing operational efficiency and service delivery.
• Captures lessons learned from field sites to continuously improve activities.
• Ensures compliance with health, safety, and environmental regulations and the set guidelines and processes during field service activities.
• Completes needed reporting and administrative activities.

To be successful in this role we expect you to have

• Good experience and knowledge of field service practices and processes.
• Proficient technical knowledge of Diesel Engines and Mechanical systems.
• Ability to establish guidelines and professional knowledge to resolve operational issues.
• Skill in identifying, developing, and supporting modifications to current field service systems, tools, and processes.
• Ability to provide market and operational insights.
• Capability to coordinate, plan, and prioritize activities of field service projects to ensure timely delivery.
• Proficiency in developing and maintaining ongoing positive internal and external relationships relevant to your area of work, and in sharing information and knowledge with appropriate stakeholders.

Wärtsila values, respects, and embraces all our differences, and is committed to diversity, inclusion, and equal employment opportunities; everyone can be their true selves and succeed based on their job‑relevant merits and abilities.