Field Service Engineer / Superviseur d'interventions extérieures H/F

We are looking for a Field Service Engineer to deliver high‑quality field service activities, ensuring excellent customer satisfaction and reliable equipment performance.

What will you be doing?

As a Field Service Engineer , you provide technical engineering support and execute field service activities at customer sites. You play a key role in ensuring safe, efficient, and high‑quality service delivery.

Your work will focus on the following responsibilities:

• Perform technical tasks and troubleshooting activities in the field, contributing to equipment functionality and diagnosing and resolving technical issues in close cooperation with service teams and customers.
• Provide technical support and guidance to customers, enhancing their experience and ensuring the reliable operation of products and systems.
• Collaborate with multiple customers, external stakeholders, and cross‑functional teams to coordinate on‑site activities, share expertise, and ensure timely and efficient service delivery.
• Participate in the continuous development of field service processes and methods by providing feedback on service execution and equipment performance, with the goal of improving efficiency and customer satisfaction.
• Maintain accurate records and reports of field service activities, ensuring compliance with company policies, customer requirements, and applicable safety and quality standards.
• Adhere strictly to safety regulations, quality standards, and operational procedures during all field service activities.

Business impact: Your work has a direct impact on customer satisfaction and service quality within your assigned area of responsibility.

To be successful in this role, we expect you to have:

• Practical knowledge of field service operations and hands‑on technical expertise in relevant equipment and systems.
• Strong problem‑solving skills, with the ability to resolve technical issues based on established guidelines and procedures.
• The capability to work independently while collaborating effectively with customers and internal teams.
• A customer‑oriented mindset with strong communication skills.
• High awareness of safety, quality, and compliance requirements.

Innovation and continuous improvement

You actively identify and implement improvements to service processes, using operational performance data and customer feedback to enhance service delivery.

Teamwork

You work independently in the field while supporting colleagues when needed, contributing to the overall performance and reliability of the service team.

We value diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job‑relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.