Field Service Engineer - Europe

Landa is seeking a Field Service Engineer (FSE) to ensure optimal customer satisfaction with Landa's Nanographic Printing presses by providing first‑class technical support to Landa's growing customer base and strengthening customer relationships.

Responsibilities

• Transfer technical knowledge to press operators to resolve on‑site technical issues.
• Escalate complex issues to Landa’s worldwide teams to ensure optimal, effective treatment.
• Harness technical expertise of the presses to maximize both press production and productivity.

Requirements

• 2+ years of experience in product support in the graphic arts industry for digital printers or offset presses.
• Experience in inkjet systems.
• End‑to‑end, highly‑skilled technical capabilities and strong troubleshooting skills.
• Valid driving license.

Attributes

• Availability to work flexible hours, with the ability to travel 60%-70% of the time to customers’ sites (including overnight trips).
• Ability to work under remote supervision and perform well under pressure.
• Excellent interpersonal skills, working with global customers and colleagues.
• "Can do" approach using established technical policies and procedures to effectively handle customer issues.
• Excellent self‑learning capabilities – always looking to deepen knowledge of existing systems, technologies, and products.
• Self‑motivated and able to work in a dynamic workplace.
• Clear and effective English communication skills.