Field Service Engineer

Job title – Field Service EngineerLocation – Strasbourg / Nancy / Metz

Are you looking for a position in which you can grow your technical abilities and knowledge, take on new challenges, and be part of a winning team?

Do you want to work on complex, innovative analytical instruments in an ambitious, fast-growing international company with a friendly, inclusive culture – where our mission is to make the world a better place together with our customers?

If that sounds like you, we would love to hear from you! Join our French Customer Support team.

What You'll Do

• Support customers throughout the entire lifecycle of Malvern Panalytical instruments – from installation to ongoing service
• Diagnose and resolve issues independently, delivering accurate and effective service to maintain high customer satisfaction
• Provide operational training to customers – mainly during installation – to ensure safe and efficient use of our instruments
• Offer remote support via PC and phone, and travel extensively across France as needed
• Assist with helpdesk and training activities and provide timely documentation such as field service reports and mileage reports
• Continuously update your product knowledge, leverage all learning resources and share feedback to improve product quality
• Manage company assets responsibly, including spare parts, tools, vehicle, and software, in line with company guidelines
• Adhere to our code of ethics and professional engineering standards, performing all service activities in compliance with good laboratory practices

What We're Looking For

• Background and education in electro‑mechanical technology, electronics, chemistry, or engineering
• Native French and fluent in English
• Excellent verbal and written communication skills
• Strong problem‑solving skills combined with a structured, independent approach that ensures consistent results – even in demanding situations
• Experience working directly on customer sites and thrive in a dynamic field service environment
• Hands‑on experience installing, performing maintenance, troubleshooting, and repairing analytical instruments
• Skilled in using diagnostic devices such as multimeters, flow meters, and other tools used to measure electronic and mechanical systems
• Solid understanding of circuits, wiring/connectors, analog/digital communications, power adapters, and transformers, plus familiarity with plumbing systems, gas distribution, flow control, and pressure chambers
• Experience in measuring material properties such as gas adsorption, chemisorption, particle size, density and/or porosity is an advantage
• Acceptance to travel occasionally outside of France for training and occasional on‑site customer support within Europe or the United States
• Driver's license, France Work Permit

About Malvern Panalytical, Micromeritics and SciAps

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. Precision is at the heart of what we do – our leading, high‑tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. We are their partners in discovery.

We are more than 2,500 employees in a customer‑focused organization with sales and service offices in 20 countries and have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are part of the Spectris Group and committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.