Customer Care Sales Manager

Overview

At JBT Corporation, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to fortify the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Serve with Integrity - Collaborate with Humility - Grow with Agility - Innovate with Impact.

Opportunity

We are looking for a Customer Care Sales Manager to support our Europe, Middle East, and North Africa (EMENA) region for our product scope in Preservation. As our Customer Care Sales Manager – you will report into our Senior Customer Care Sales Manager and work as a partner to our customers, collaborating to grow their business. Your experience will provide technical solutions, with a customer‑focused approach.

Responsibilities

• Primary contact for customers in the EMENA region, providing technical assistance, troubleshooting, and resolving any issues or concerns.
• Develop an understanding of our products, technologies, and solutions.
• Collaborate with JBT teams, including sales, engineering, and product development.
• Conduct product demonstrations, training sessions, and workshops for customers.
• Identify customer requirements, and provide tailored recommendations and solutions.
• Build relationships with important customers, understanding their goals and aligning our offerings to support this.
• Remain current on industry trends, market dynamics, and competitor activities.
• Prepare and deliver technical presentations, proposals, and quotations to customers.
• Collaborate with the sales team to develop and meet our sales plans, meet sales targets, and increase revenue.
• Maintain accurate and up‑to‑date records using SalesForce.

Requirements

• Bachelor's degree in Engineering, or a related technical field.
• Technical understanding of complex products and technologies.
• 3+ years of experience with technical customer support or sales (in the EMENA region).
• Experience with the food processing or preservation industries advantageous.
• Target‑focused, having achieved sales targets and driven business growth.
• Interpret data and market trends to make informed decisions.
• Fluent in English and French. Additional language skills such as Dutch, Spanish, or German advantageous.

Travel & Location

Travel will be within the EMENA region estimated at 50%–70%. This role can be remote, or site‑based in the UK or France.

Why work at JBT

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world‑class projects. We encourage development – ensuring new experiences and challenges at JBT to feed your growth!

Benefits

• Total holidays dependent on candidate location (UK or France).
• Laptop, and mobile phone.
• Yearly evaluation and merit increase plus bonus scheme.
• Pension scheme.
• Employee Assistance Program.

Commitment to Diversity

Diversity, Equity, Inclusion, & Belonging is a fundamental value to JBT and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

Customer Care Sales Manager • Taverny, France