FHS CUSTOMER ORDER MANAGER M/F

Overview

Airbus Commercial Aircraft is looking for an Airbus FHS Customer Order Manager (f/m) to join our Material Support & Services department based in Toulouse, France. You will be part of a team developing Flight Hour Services (FHS) solutions. As part of the Customer Order Management team, you will be involved in managing critical material flows and logistics aiming at securing aircraft deliveries on time and quality for our global operators.

Benefits

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
• Work / Life Balance: Extra days‑off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services centre, concierge services, gym, carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10 000 e‑learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

Responsibilities

• Critical Operations Management: Monitor and drive actions for "CRISIS" and "CRITICAL" part numbers, acting as the primary escalation point for frontline teams.
• Stakeholder Coordination: Interact with internal and external stakeholders to arbitrate and communicate directives to logistics officers.
• Urgency Steering: Take ownership of urgent requests with a synthetic mindset to provide rapid solutions for aircraft support.
• Risk Anticipation: Closely monitor high‑runner part numbers and identify potential risks related to new contracts or suppliers.
• Transversal Projects: Contribute to team‑wide continuous improvement projects and strategic material support initiatives.

Qualifications

• Proven background in Supply Chain, Logistics, or Customer Support within the aerospace industry.
• Technical expertise: Strong knowledge of Order Management processes, material availability monitoring, and aeronautical logistics.
• Language & Communication: Fluency in English (daily use in an international environment) and strong synthesis skills for reporting.
• Operational Agility: Ability to manage priorities and work effectively under pressure in a fast‑paced environment.
• Analytical Skills: Ability to clusterise escalations and identify long‑term solutions to improve material availability.

Equal Opportunity

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to