Facility Engineer

We are a leading provider in the technology sector, committed to delivering innovative solutions and exceptional service to our clients. Our mission is to enhance operational efficiency and ensure the highest standards of reliability in our services. We foster a culture of collaboration, inclusivity, and continuous improvement.

About the Role

The role involves performing on-site duties at the Internet Data Center (IDC) as per client requirements, ensuring prompt response to incidents, and maintaining infrastructure information with high accuracy.

Responsibilities

• Perform IDC (Internet Data Center) on-site duties as per Client requirements. Be able to arrive on-site promptly outside working hours in accordance with the IT operations incident management guidelines.
• Update and maintain infrastructure information with 100% accuracy, regularly check platform alarm settings, and monitor system availability and stability. 3. Be familiar with the IDC environment and monitoring systems, and conduct facility inspections as requirements, maintenance/repair MOP (Method of Procedure) review, and follow-up.
• Respond quickly and arrive on-site according to IT operations incident management guidelines, handling incidents promptly following EOP (Emergency Operation Procedure) and reporting them accordingly.
• Have a strong understanding of IDC infrastructure, including power supply, HVAC, and low-voltage electrical systems, and be able to quickly locate faults and restore services in case of an incident. 6. Be knowledgeable in infrastructure monitoring, capacity management to improve operational efficiency.
• Independently create and implement change MOPs, ensuring no incidents occur due to operational changes.

Qualifications

Education details will be specified based on the requirements of the role.

Required Skills

Strong understanding of IDC infrastructure, incident management, and operational procedures.

Preferred Skills

Experience with infrastructure monitoring and capacity management.

Pay range and compensation package

The pay range will be discussed during the interview process.

Equal Opportunity Statement

We are an equal opportunity employer and are committed to fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.