Export Service Manager

As Export Service Manager, you will be the go-to expert for our international partners. Your responsibilities will include:

• Providing technical support to export distributors with efficiency and professionalism.
• Analyzing recurring field issues and sharing insights with internal teams and factories.
• Acting as a liaison between distributors and factories to ensure customer satisfaction.
• Enhancing local expertise through regular visits and training sessions.
• Driving after-sales growth in collaboration with our Parts Business Unit.
• Overseeing technical training programs and related activities.
• Monitoring key performance indicators and preparing service performance reports for distributors.
• Contributing to the annual service strategy alongside the Export Director.
• Managing service activities for direct international sales.

Additional Highlights

• Strategic Impact : Play a key role in shaping our international service strategy and ensuring operational excellence.
• Leadership & Influence : Lead initiatives that improve service standards and empower distributor teams.
• Cross-Cultural Collaboration : Work closely with partners across Europe and beyond in a truly multicultural environment.
• Professional Development: Benefit from ongoing technical and leadership training to support your growth.
• Clear Autonomy & Travel : Enjoy autonomy in managing your schedule while building strong partnerships during international visits.
• Commitment to Quality & Sustainability : Contribute to high-quality standards and sustainable practices in the construction industry.

What We Offer

• Competitive compensation and benefits.
• Professional tools: mobile phone and laptop.
• Company car.
• A unique opportunity to contribute to the international growth of a recognized brand.

Your Profile

• Engineering degree or BTS in mechanics, hydraulics, or a related technical field.
• 5–10 years of experience in construction, agricultural machinery, heavy trucks, industrial equipment, or similar sectors.
• Strong analytical and problem‑solving skills to identify and resolve technical issues effectively.
• Leadership mindset with the ability to influence and support distributor teams.
• Autonomous and organized, capable of managing priorities and projects independently.
• Strong communication and interpersonal skills, with the ability to thrive in a multicultural environment.
• Ability to read hydraulic and electrical diagrams; solid engine knowledge.
• Familiarity with telematics and maintenance contracts.
• Experience working with dealer or distributor networks.
• Fluent in French and English; Spanish, Dutch, or German is a plus.
• Proficient in MS Office tools; SAP knowledge preferred.
• Passion for technical products and willingness to travel (approximately 50%).