Executive Support Specialist
Thai Union is a global leader in the seafood industry, with a strong international footprint. As part of our Digital Regional Support team, we are focused on providing world‑class technology services to enable smooth business operations. We are now seeking an experienced, service‑mindful Executive Support Specialist to deliver high‑quality Digital support to senior leaders across the EMEA region.
Executive Support Specialist is a senior technical resource responsible for delivering high‑quality, end‑to‑end Digital support to senior executives, with a focus on VVIP service for Thai Union leadership. This role combines technical expertise with strong communication and client service skills to ensure a seamless technology experience for executives. When not engaged in executive support, this role contributes to the broader technical support function within the Digital Regional Support team.
Key Responsibilities – Executive & VVIP Digital Support
- Provide priority, high‑touch Digital support for executives, both onsite and remote.
- Act as the single point of contact for executives seeking technical assistance (hardware, software, mobile, connectivity).
- Troubleshoot, resolve, and coordinate resolution of technical issues, ensuring minimal disruption to business operation.
- Proactively monitor and maintain executive devices to ensure optimal performance.
- Provide Digital onboarding and orientation for new executives.
- Provide technical support and troubleshooting for video conferencing, hybrid meetings, and collaboration tools during executive meetings, if issues arise.
- Communicate technical information clearly to non‑technical audiences, including senior leadership.
- Maintain professional discretion and confidentiality at all times.
General Technical Support (when not engaged in VVIP activities)
- Serve as part of the Regional Technical Specialist team, providing Digital support to general employees.
- Collaborate with other Digital teams to resolve complex technical issues.
- Contribute to improvement initiatives to enhance Digital support processes and service quality.
- Assist with mobile device management, inventory, and service coordination with external provider.
Qualifications
Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
Experience
3–5 years of hands‑on experience in IT or Digital Support roles; proven experience in supporting senior executives or board‑level users, with a high level of professionalism.
Technical Skills
- Advanced troubleshooting skills.
- Expertise with productivity and collaboration tools such as Microsoft 365, Teams, and Zoom.
- Experience in managing hybrid meetings and video conferencing setups (AV equipment, connectivity, and user support).
- Familiarity with ITSM tools and remote support platforms is an advantage.