Europe Retail Education Manager – Skincare & Dior Spas (M/W)

Europe Retail Education Manager – Skincare & Dior Spas (M/W)

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

Craft together with joy

Lead with audacity

Cultivate Triumphant inclusivity

Commit and act to re-enchant the world.

Design your dreams with Dior.

Your Impact:

The European Retail Education team plays a key role in the company's growth. By strategically collaborating with the Marketing, Commercial, Retail and Human Resources departments, we define and implement a European training strategy that aligns with the Maison's global objectives. We ensure effective and consistent implementation through multiple communication channels and innovative training tools across all European markets.

As the Europe Retail Education Manager – Skincare & Dior Spas, you will be directly responsible for developing the expertise of Dior and multi-brand Beauty Consultants (BCs) in the field of skincare and Dior spa rituals across Europe. Your leadership will help build a highly skilled and engaged training community, capable of delivering an elevated, expert and distinctive Dior client experience across retail and spa touchpoints.

The spa business is becoming an increasingly important strategic priority for the Maison, notably as a powerful lever to strengthen Direct-to-Consumer desirability, recruitment, client engagement and loyalty. In this context, this role is critical to elevating skincare authority, service excellence and the consistency of Dior Spa expression across Europe.

This is a newly created position, reflecting a strategic evolution in the organisation of roles and responsibilities between markets and the European region, aiming to centralize and enhance expertise in Retail Education.

Job responsibilities

As part of the Europe HQ Team and reporting directly to the Europe Retail Education Director, you will be a key player in the development and execution of our retail training strategy for Skincare & Dior Spas.

Your main responsibilities will be:

1. Development & Animation of Training Path and Content

• Act as a business partner, working closely with the Europe Commercial, Retail, Spa & Marketing Europe teams to identify training and development needs across European markets.
• Oversee the creation, adaptation and translation of all new product launch training content for the entire skincare portfolio, as well as all training content related to Dior Spa treatment protocols, for Europe and ensure the deployment and follow-up of these training tools locally across in-person, digital and on-site formats.
• Ensure a high level of educational rigor in all content , with particular attention to advanced skincare knowledge, Dior treatment storytelling, consultation excellence and gesture mastery.
• Manage the skill development of training communities and field teams on skincare expertise and Dior Spa protocols by coordinating training plans and implementing clear development pathways.
• Organize and conduct engaging and innovative training and certification sessions (in person & remotely), in partnership with local teams.

2. Training Community Engagement and Animation

• Animate and coordinate the Europe community of trainers in the markets , through in-person and remote seminars, regional workshops, several times a year, focusing on Skincare & Dior Spa Expertise.
• Serve as the main point of contact for the central Retail Education team & Retail Education teams in markets for Skincare & Dior Spa-related topics , fostering collaboration and ensuring alignment and synergies between Central, Regional and Local.
• Organize coaching and mentoring sessions with trainers, ensuring their development and integrating new arrivals.
• Contribute to building a culture of excellence around skincare authority and service expertise , reinforcing Dior’s legitimacy in high-end skincare and spa experiences.

3. Monitoring Training Effectiveness and Impact

• Manage and optimize Budget .
• Define relevant performance indicators and ensure their monitoring on a regional scale.
• Track the effectiveness of training initiatives through qualitative and quantitative measures, including knowledge acquisition, certification results, service execution quality and business impact.
• Ensure regular reports to the central Retail Education team, to measure training impact and ROI.
• Identify opportunities to continuously improve content, learning formats and deployment models based on market feedback, business priorities and client experience expectations.

* The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects

Profile

• Graduate of a business school or equivalent, with an additional background in aesthetics, skincare, cosmetology or beauty therapy
• Ideally, you would have a minimum of 5 years of experience in training with solid knowledge in educational engineering and blended learning
• A strong aesthetic / facialist / spa-related background is highly desirable, with proven sensitivity to manual techniques, gesture precision, treatment execution and service ritualization
• Strong communication, presentation, facilitation, coaching and interpersonal skills
• Mastery of digital learning (application, E-Learning, V-Learning, Live...) and comfortable with social medias
• Ability to translate complex skincare and spa expertise into clear, engaging and operational training content adapted to different audiences and levels of expertise
• Customer and business-oriented
• Passionate about products and customer experience
• Excellent knowledge of Retail and Wholesale environments
• Strong and credible expertise and passion for Skincare, with a deep understanding of skin physiology, ingredients, formulations, product benefits, scientific storytelling and treatment protocols
• Great expertise in digital tools (Zoom, Teams...) and IT tools (PPT, Excel...)
• Soft skills that align with our values: Exemplary Leadership & Stakeholder Management Capacity, Teamwork & Collaboration, Communication & Interpersonal skills, Learning Agility, Attention to detail, Business Acumen, Adaptability, Problem Solving

Additional information

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).

Christian Dior described himself as a fashion and perfume designer. The House of Dior, founded in 1946, changed the face of ladies’ style forever when its New Look was unveiled in the halls of 30 Avenue Montaigne on February 12, 1947. The revolutionary look was accompanied by a fragrance, Miss Dior, the finishing touch designed to “leave a trail of desire in a woman’s wake”. This timeless perfume was the first fragrance created by a visionary brand which invented the concept of global beauty with its Rouge Dior and subsequent cosmetic lines. The current-day trustees of this legendary expertise – Francis Kurkdjian, Perfume Creation Director, and Peter Philips, Creative and Image Director for Dior Makeup – are the heirs to Christian Dior’s perfectionism. The worldwide renown of the House’s creations is partly down to its seductive muses, including Charlize Theron, Natalie Portman and Robert Pattinson.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.